Nicah Mae Cayusa

My name is Nicah Mae Cayusa, and I am a graduate of Bachelor of Science in Psychology from Pamantasan ng Lungsod ng San Pablo. Throughout my academic journey, I developed a deeper understanding of human behavior, communication, and problem-solving, which I now apply in my professional career. My educational background has equipped me with the ability to analyze situations from different perspectives, show empathy in interactions, and remain composed under pressure—qualities that are essential in the customer service industry.

Professionally, I have gained valuable experience as a Customer Service Representative in both the BPO sector and government service. At Alorica Lipa, I enhanced my ability to handle a wide range of customer concerns while maintaining efficiency and professionalism. My role required strong multitasking skills, adaptability to fast-paced environments, and the ability to deliver consistent results even during high-volume periods. Prior to this, my experience at City Hall of Lipa allowed me to interact with various individuals and serve the public by addressing their needs with patience, courtesy, and understanding. These opportunities helped me build resilience, improve my communication abilities, and develop a customer-focused mindset.

One of my greatest strengths is my ability to connect with people. Whether handling inquiries, resolving complaints, or providing support, I make it a priority to ensure that customers feel heard and valued. I believe that customer service goes beyond simply providing solutions; it’s about creating positive experiences that leave a lasting impact. My background in psychology strengthens this approach, as I can better understand customer emotions and respond in ways that build trust and satisfaction.

I am highly motivated, eager to learn, and open to new opportunities that allow me to grow both personally and professionally. I take pride in being adaptable—whether adjusting to new systems, handling rotating shifts, or taking on additional responsibilities. I also value teamwork and believe that collaboration leads to stronger outcomes.

Looking forward, I aim to expand my career by taking on roles that challenge me to grow while allowing me to use my skills in communication, empathy, and problem-solving. Ultimately, my goal is to contribute positively to any organization I become a part of while continuously striving for personal development and excellence in service.

• I am a dedicated Customer Service Representative with experience in both government and BPO industries. With a background in Psychology, I bring strong communication, empathy, and problem-solving skills that help me effectively support clients and resolve issues. I thrive in fast-paced environments and am eager to continue building my career by delivering excellent customer experiences