- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 34 years old
- Location:
- Quezon City, Metro Manila, Philippines
- Experience:
- 10 years
Nica Vanni Dela Pena
WORK EXPERIENCE
VIRTUAL ASSISTANT
Walmart Soft Inc | March 2022 - February 2024
Assisting customers through emails
Responsible for cancellations, order tracking
product, inventory, refunds, and returns
Checking warehouse availability
Product listing
CONTACT INFO
Phone
-
Email-Address
Quezon City Philippines
PROFESSIONAL SKILLS
Customer Service
Inbox Management
Travel Arrangements
Office Apps/
Calendar Management
Multi tasking skills
Problem solving skills
Decision 0making skills
Technical skills
Time Management
Reliability and
Resourcefulness
Photo/Video Editing
Product listing
SOFTWARE EXPERIENCE
GSuite
Slack, Teams, Hangouts,
Gorgias/Zendesk/Freshdesk
Shopify/Shopify Plus
Loop/Shipstation
Notion
HelpScout/Zoho
DeepL
Service Fusion
Google Business Profile
Airbnb
Canva/PhotoShop/Movavi
ReAmaze
VIRTUAL ASSISTANT
Greyson Clothiers l August 2020-January 2022
Responsible for cancellations, order tracking
product, inventory, refunds, and returns
Checking warehouse availability
VIRTUAL ASSISTANT
Melbourne Star| December 2019-July 2020
schedule car reservations for customers
responsible
for
payments,
cancellations,
rebookings, refunds
driver dispatching
SUBJECT MATTER EXPERT
Cognizant / December 2018 - December 2019
Help business owners with their Google Business
Profiles through emails
Review Removal, fixing their schedule/timings,
removing unnecessary locations, etc
1 on 1 coaching with the agents
monitors agents performance
CASE MANAGER/RESOLUTIONS 2 AMBASSADOR
TDCX (Airbnb) l September 2015 - November 2018
Assisting upcoming and ongoing reservations
for guests : cancellations, refunds, claims, rebooking,
fake bookings
for hosts : review removal, claims, insurance,
cancellations
CUSTOMER SERVICE REPRESENTATIVE
AN Client Care | January 2014 - August 2015
Assisting customers through phones, emails, and
live chats
Responsible for cancellations, order tracking,
product inventory, refunds, and returns
Product listing
EDUCATION
UNIVERSITY OF SANTO TOMAS
June2008-June2012 | AB Legal Management
