Nica Vanni Dela Peña

Hello! I am Nica, providing excellent, friendly, and professional Customer Service with an emphasis on E-Commerce and short-term rentals. Identifying and assessing customers’ needs to achieve satisfaction, meeting current productivity and quality standards within a high-volume environment. I love helping people and making sure that they are happy, and satisfied, and will become loyal to our business.

🥇My Top Skills:

• Customer Support (Live Chat, Phone, and Email)

• Technical Support

• Data Entry / Encoding

• Car/Short-term accomodations Reservations

• Virtual Assistant

• Marketing Assistant

• Product Listing

•Photo and Video Editing

🖥️ Software and Application:

• MS Office (Word, Excel, and PowerPoint)

• GSuite

• Zendesk

• Freshdesk

• HelpScout

• Discord

• Gorgias

• Shopify/Shopify Plus

• Zoho

• Canva Pro

• Sling

• Slack

• MS Teams

• Walmart/Amazon

• Loop

• ShipStation

• Canva/Movavi/PhotoShop

• ReAmaze

• DeepL

• Google Business Profile/Google My Business

• Django