Nica Glen Galicia Abelardo

I’m Nica Glen Abelardo, a Virtual Assistant with experience in administrative support, customer service, lead generation, and sales-related roles since 2019. Over the years, I’ve developed a wide range of skills by working in various industries, including automotive sales, office administration, and virtual support for international clients.

I started my career as an Inside Sales Agent, where I handled outbound calls, engaged with potential clients, and organized contact lists using Microsoft Excel. I then worked as an Appointment Setter, assisting with customer inquiries, booking appointments, and promoting services — which helped me develop strong communication and follow-up skills. Later, I worked as an Inventory Support Staff and Secretary, where I became comfortable handling large amounts of data, monitoring product inventory, verifying sales reports, and using Excel to ensure accurate documentation. This role strengthened my attention to detail and ability to manage administrative tasks in a fast-paced environment. For the past few years, I’ve been working as a Virtual Assistant supporting clients remotely. My tasks include:

• Managing calendars via Google Calendar and scheduling meetings through Gmail
• Organizing digital files using Google Drive and Dropbox
• Tracking and managing leads using Salesforce CRM
• Creating and maintaining spreadsheets and reports using Google Sheets and Microsoft Excel
• Assisting with email communication and general admin support

I’m highly skilled in Google Workspace, Microsoft Office (Excel, Word, PowerPoint), and online communication tools. I’m also very organized, detail-oriented, and able to handle multiple tasks efficiently. I take pride in being reliable, adaptable, and someone who works well even with minimal supervision.