Nica Costelo

Thessa Louise Nica A. Costelo Blk.20 Lot 8 Deca Homes, Cabantian Davao City Philippines 8000 Email:-Mobile:- OBJECTIVE: Seeking a Challenging Job to sharpen my skills and utilize my experience from my previous work for the benefit of the company as well as for my personal growth and professional advancement. SKILLS: Proficient in MS Office and Google Products Ability to quickly learn and apply new concepts Exceptional communication and networking skills The ability to work under pressure and multi-task The ability to follow instructions and deliver a quality result Successful working in a team environment, as well as independently EDUCATION: UNIVERSITY OF MINDANAO Bachelor Science of Secondary Education-English WORK HISTORY: CALL CENTER AGENT/CUSTOMER SERVICE REPRESENTATIVE LOVO Marketing Lanang, Davao City Deliver prepared sales scripts to persuade potential customers to purchase a product or service Describe products and services Respond to questions Take the customer through the sales process Obtain customer information Maintain customer/potential customer databases Complete records of telephonic interactions, orders, and accounts E-COMMERCE BRAND Order Fulfillment using Shopify, Oberlo, and Aliexpress Overriding Products Customer Support using Zendesk Finding other suppliers Social Media Management (post and answer comments on Facebook as well as handling private messages on Skype, Twitter, and Facebook ) DIGITAL MARKETING PERSONAL ASSISTANT FOR SEAN REDFEARN Send daily reports from Google Ads, Opteo and Unbounce Send monthly reports from Swydo Run daily ads on Facebook using Buffer Find prospects contacts on LinkedIn Share Daily post on Facebook and LinkedIn Create prospects contacts using Sales Navigator Administrative tasks CUSTOMER SERVICE REPRESENTATIVE AT CARE/OF Answering questions, suggesting solutions to problems, providing information, and giving instruction. Making changes to customers' accounts. Respond to the customer regarding with their orders Arranging for product returns and refunds Doing research in order to find solutions to problems. DECLARATION I have seven-year experience as a Virtual Assistant. I can handle every Virtual Assistant task that can be thrown my way like manage schedules, handles emails, organize necessities, do research on various companies for contact information, or follow up appointments at the very least. I can also handle other tasks like data entry, internet research, and look for potential partners for the company and obtain names and telephone numbers of prospects from sources such as Google, LinkedIn, and other social media platforms. Most of the time, I entered this information from handwritten forms into a spreadsheet. I can guarantee you that I have great knowledge of many tasks involving the web, so you don’t have to waste time training or teaching me a lot of things. With my help, you can feel secure that you can spend your time on your business without any fear. TRAININGS Mr. Outsource Virtual Assistant Bootcamp Mr. Outsource Liberating Entrepreneurs Door 1 2/F Aala Building Camia Street Juna Subdivision Barangay Matina Crossing,Davao City, Philippines 8000 February 2014 KOM (Knights of Online Marketers) Academy E-commerce: Fundamental Training on Amazon and Ebay Product and Store Management C. Bangoy St, Poblacion District, Davao City, 8000 Davao del Sur October 2017