Nica Costelo

I have 7 years’ extensive and diverse experience in Customer Service, Data Entry, Administrative tasks, Lead Generation and E-commerce. Highly skilled in contacting customers to respond to inquiries or notifying them of claim investigation results or any planned adjustments. Well-versed in resolving customers’ grievances or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills as well as comparing disputed merchandise with original requisitions and information from invoices and preparing invoices for returned goods. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, and designing forms. Solid interpersonal and communication skills.