Nica C. Baldado

PROFESSIONAL SUMMARY INTERNATIONAL VA NICA BALDADO-- Versatile skill set with experience in customer service and sales. Excellent written and oral communication skills, with an ability to communicate clearly and professionally at all levels of management. Detail-oriented and well-organized individual with a positive attitude. While working in agency VA I have learned a lot of skills including navigating CRMs, Raters, Personal lines Insurance tools, Commercial line Insurance tools, Microsoft Soft wares, and more. I am committed to providing world-class service to my customers and always willing to help those in need with a smile. EDUCATIONAL BACKGROUND College Negros College June 2015- March 2019 Bachelor Of Science in Office Administration SKILLS EMPLOYMENT HISTORY • Strong communication skills • MS Office – word, excel, power point, outlook. • Email – Filters, folders • Phone skills – voicemail, forwarding, hold, recording, inbound, outbound. • Computer skills – MS office, Google Drive, spreadsheets, email, Power Point, Social media • Filling out of ACORD forms • Cold Calling- Personal lines and Business lines • Quoting- Health, Homeowners, Auto and worker’s comp • Proposals – Renewals and Prospects • Cancellations, Billing, Policy Changes • Transcribing, Data Entry • Ezlynx, agencyzoom, carrier website, keeper, dialer ZABELLA INSURANCE AGENCY, SALES REPRESENTATIVE (February 2020- January 2021) • Initiated sales strategies by recruiting new clients through approved methods. • Automated contact management system, resulting in betterclient organization and goal alignment. • Evaluated inventory and delivery needs, optimizing strategiesto meet customer demands. • Demonstrated outstanding services to the clients. FARMERS INSURANCE (APPOINTMENT SETTER) (February 2021-April 25, 2021) • Talked with existing customers and prospects to discuss business needs and recommend optimal solutions. • Provide quality appointment to the clients and make sure all the data gathered were accurate. AGENCY VA (VIRTUAL ASSISTANT) (May 12, 2021- June 16, 2024) • Setting a quality appointment and make sure to gather all necessary information. • Doing constant follow up with possible prospects and exert extra effort to exceed the client’s expectation. 2