Nhorber John Balcera

Nhorbert John Balcera “Noy” 0410 St. Ruiz Drive Palmera Homes IV Taytay,- Objective: To enhance my knowledge and skills in a position that will compensate the needs of my family, to improve knowledge, skills and values learned from my previous employments. Skills: Organisational skills Desktop management Data Entry/Word Processing Basic MS Word and Excel Knowledge Desktop and Laptop Repair and Troubleshooting PC Building and Upgrade Basic Internet Troubleshooting Sales and marketing experience Previous Jobs/Employment: Negative Reviews Removal for Amazon 3-bg Company (Online Freelancing) March 2020 – September 2021 Responsibilities/Tasks: Filing cases for the removal of Negative customer reviews from different consumer brands in Amazon Micromanaging Google Sheets for Amazon Brands Updating Google sheets, manual scanning of removed reviews Back office/Order Fullfilment Bell Canada Quantrics Enterprises SM City Mall Taytay Rizal May 2018- May 2019 Responsibilities/Tasks: Order placement and re- processing of product orders for Bell Canada customers Doing outbound calls for Bell Home Internet installation Processing tickets for failed order requests Back Office/Email Support Canon Australia Convergys Malaysia Mckinley Hill Taguig City Aug 2015 – March 2018 Responsibilities/Tasks: Taking inbound calls and processing supply orders for Canon Business Printers Email support for Canon Business Printer repairs and supply orders Processing of Credits and RMA for Canon Business Supply Chain Subject Matter Expert/Academy Coach Virgin Mobile Broadband2go Results Manila Inc. Pasig, City 2012 – 2014 Responsibilities/Tasks: Provided product support for new hires Engaging on Supervisor Calls and Escalations Doing Spot on Coaching sessions with Virgin Mobile USA Trainees Provided support for Virgin Mobile USA mobility and broadband2go products Branch Supervisor Lazer Superior Instruments Inc. SM CITY MALL Taytay, Rizal 2007 - 2012 Responsibilities/Tasks: Selling and repair of musical instruments Product presentation and demo for Guitars Inventory and Delivery organisation - Sales and Marketing for sound and musical equipments Educational Attainment: Tertiary: Computer Systems Design and Programming AMA Computer Learning Center Antipolo City S.Y. 2006 Computer Science Informatics International College Cainta, Rizal March 2003 to June 2004 Character Reference: Katherine Michelle b. Henares, Human Resource Consultant Employee Relations Quantrics Enterprises -,- Mark Christian Ramos Canon Service Team Australia Concentrix Philippines Team Leader-- David N. Bandong Operations Manager Bell Canada Back Office Bell Canada Mobility Quantrics Enterprises-