Nhabiganuchi Nancy Wechie

WECHIE NHABIGANUCHI NANCY EKANINWO CLOSE, WATERLINES, PH.RV, NIGERIA PROFESIONAL SUMMARY Dedicated and detail-oriented with over three years of experience in the Microfinance banking sector as a customer service Officer and a one-year experience as a Funds Transfer Officer. Committed to delivering high quality services and fostering effective customer relationship. seeking to contribute positively to organizational goals while embracing opportunities that challenge and develop professional skills. WORK HISTORY Customer Service Officer/ Funds Transfer Officer- HopeAlive Microfinance Bank; o Handled customers inquiries in person, over the phone and via emails o Successfully resolved customers complaints effectively. o Ensured customer satisfaction through effective problem solving. o Updated and managed customers information in the company's database, ensuring data accuracy and confidentiality. o Handled customers orders, returns and exchanges efficiently, ensuring all transactions are recorded accurately. o collected customers feedback and reports to help improve products, services and customer experience and was also up to date on company product and services to provide customers with the right information. o Processed customers vouchers including internal and external funds transfer o Handled backend transactions and maintained proper documentation for auditing purposes. o Managed reconciliation of daily transactions to ensure accuracy and compliance. Company Secretary- ROWLANDOS MULTI SERVIVCES LIMITED: o Improved efficiency in filing statutory report with regulatory bodies by implementing an organized system for tracking deadlines. o performed research to collect and record industry data. o organized and prepared agendas for board meetings and annual general meetings, took minutes of meetings and maintained record of decisions made. SKILLS Effective Communication Virtual Assistant Data Entry Personal and Executive Assistant Email Management Administrative Support Team Work/Management' Versatility. Google Apps Microsoft Excel Microsoft Word EDUCATION University of Port Harcourt B.Sc. Human Anatomy-.