Nhabiganuchi Nancy Wechie

I am an experienced Customer Service Officer and Funds Transfer Officer with 4 years of knowledge in the field at Hope Alive Microfinance Bank where l performed the following task;

• Handled customer inquiries in person, on phone and Via Email.
• Collected customer feedback and reports, to help improve product, services and customer experience even as l was updated on company product and services as to provide customers with the right information
• Handled backend transactions and maintained proper documentation for auditing purposes.
• Maintained reconciliation of daily transaction to ensure accuracy and compliance.

l also worked as the Company Secretary with three (3) years of experience at Rowlandos Multi Services with the following task;

• Successfully maintained a positive relationship between Board of Director and shareholders through transparent communication.
• Improved efficiency in filing statutory report with regulatory bodies by implementing an organized system for tracking deadlines.
• Organized and prepared Agendas for Board and General Meetings, took minute of meetings and maintained record of decisions made.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.