NGWAKA CHIAMAKA EMMANUELA
ADMINISTRATIVE VIRTUAL ASSISTANT
Enugu, Nigeria ||-,- ||-Linkedin Portfolio
PROFESSIONAL SUMMARY
Entry-level Administrative Assistant with hands-on experience supporting remote teams through data entry, digital filing,
and scheduling. Skilled in Microsoft Office, Google Workspace, and remote tools like Slack and Zoom. Known for being
organised, detail-oriented, and eager to learn. Looking to grow in a supportive team where I can build my admin skills
and contribute to daily office operations.
CORE SKILLS AND TOOLS
● Calendar Scheduling
● Data Entry (98% Accuracy)
Digital File Organization
Email & Calendar Management
Time Management & Task Tracking
Document Formatting and Filing
● Remote Communication Tools Microsoft Office and Google WorkspaceResearch & Basic Reporting
PROFESSIONAL EXPERIENCE
Virtual Assistant (Intern)
Afriment – Remote | Apr 2025 – May 2025
● Handled daily data entry and managed 50+ digital files, ensuring quick access and accuracy.
● Scheduled and tracked 15+ virtual meetings, helping the team stay on schedule and reducing missed calls.
● Prepared and sent 4 weekly newsletters that boosted team updates and engagement by 25%.
● Updated and refined standard operating procedures for 5 team members, enhancing clarity and efficiency in
daily tasks.
Financial Advisor
Heirs Insurance Group. Enugu, Nigeria | May, 2024 - December, 2024
● Accurately logged and tracked 100+ client data records, maintaining a 98% data accuracy rate for appointments
and reports.
● Managed 50+ confidential client files, adhering to strict data protection and privacy standards.
● Assisted with 5+ monthly service reports, providing clear, organised information that supported managerial
decision-making.
Administrative Assistant(Seasonal)
Union ICT Institute, Enugu | Nov, 2017 – July, 2023
● Processed 500+ student application forms annually with 99% error-free results, ensuring clean and up-to-date
records.
● Managed appointment schedules for students, cutting wait times by 25% through efficient tracking and
communication.
● Maintained both paper and electronic files to ensure easy retrieval and compliance with institute policies.
● Provided direct support to 200+ students each intake, helping resolve queries and maintain organised records.
● Assisted office teams with basic research and maintained updated records.
EDUCATION
Bachelor of Science in Economics and Development Studies
Federal University Otuoke, Bayelsa State
2022
CERTIFICATIONS AND TRAININGS
● Virtual Assistant Training - TechCrush
2025
● Virtual Assistant and IT Support Training - Digital Witch Support Community
2025
● Basic Certificate in Customer Service – West African Association of Customer Service Professionals
2024
● Virtual Assistant Fundamentals - West African Association of Customer Service Professionals
2024
● Customer Service Excellence – Jobberman, Nigeria
2024
● Soft Skills Training - Jobberman, Nigeria
2020
