Ngwaka Chiamaka Emmanuela

As someone who enjoys keeping tasks organized and supporting smooth daily operations, I’ve grown into administrative roles that let me do just that. I’m an entry-level Administrative Virtual Assistant with a background in Economics and Development Studies. I’m passionate about structure, details, and helping others stay focused by handling the behind-the-scenes work.

I’ve gained hands-on experience in administration through roles like Administrative Assistant at Union ICT Institute, where I processed over 500 student applications each year with 99% accuracy. I helped reduce wait times and supported both students and staff by keeping documentation up to date and well organized. I also worked as a Financial Advisor at Heirs Insurance, where I managed client appointments, kept sensitive information confidential, and supported the team with service reports and data updates. These roles sharpened my communication skills, attention to detail, and ability to multitask.

During my internship at Afriment as a Virtual Assistant, I worked remotely to schedule meetings, organize digital files using Google Drive and Dropbox, and manage internal communication through tools like Slack and email. I helped reduce delays and supported a team of professionals by keeping their tasks on track. I also designed email marketing newsletter using Mailchimp and created and autoresponder email acknowledging customer support request.

In addition to my work experience, I’ve completed several trainings in virtual assistance, customer service, and IT support, including programs from TechCrush and Digital Witch Support Community. These programs taught me to use tools like Google Workspace, Microsoft Office, and remote communication platforms effectively. I’m also comfortable working independently, following processes, and picking up new tools quickly.

I enjoy working in roles where I can bring clarity to others through simple, organized systems. I’m a calm, focused person who takes pride in doing small tasks well because I know those small tasks are what keep everything running. I’m currently looking for remote or hybrid admin opportunities where I can keep learning, take on meaningful work, and contribute to a supportive team.