Nguyễn Thị Quế Trân

NGUYEN THI QUE TRAN PROCESS IMPROVEMENT AND DATA MANAGEMENT OFFICER PROFESSIONAL SUMMARY Detail-oriented IT Business Analyst with over 1.5 years of experience in system optimization, data analysis, and stakeholder collaboration in multicultural environments. Proficient in SQL, Power BI, Power Automate, and foundational Dynamics 365, delivering 15% system efficiency improvements and 20-hour process time savings at OCB. Skilled in gathering and documenting business requirements, facilitating User Acceptance Testing (UAT), and managing IT projects to meet deadlines and budgets. Adept at translating technical solutions into business value for global clients, achieving 10% operational efficiency gains at Fujifilm. Eager to drive PrimeCommerce’s IT solutions through analytical and technical expertise. CORE SKILLS Technical: SQL, Power BI, Power Automate, Excel, Dynamics 365 (Foundational) Analytical: Market Analysis, Cost Control, Financial KPIs (Cost per Task, Project Budget Variance, ROI) Communication: Fluent English, Stakeholder Engagement, Translating Technical Concepts Project Coordination: Task Tracking, Meeting Scheduling, Workflow Automation Blockchain Exposure: Basic knowledge of Bitcoin, Ethereum, DeFi, NFTs; actively learning smart contracts and platforms (MetaMask, Uniswap) PROFESSIONAL EXPERIENCE Orient Commercial Joint Stock Bank (OCB) Business Analyst – Data & Process Optimization Apr 2024 – Apr 2025 Utilized SQL to query and analyze system data, identifying inefficiencies and developing Power BI dashboards to visualize KPIs (e.g., System Uptime, Process Cycle Time) for IT and business stakeholders. Automated business processes using Power Automate, reducing manual processing time by 20 hours monthly and improving system efficiency by 15% during ERP implementation. Gathered and documented business requirements, collaborated with IT teams to design technical solutions, and facilitated User Acceptance Testing (UAT), achieving 90% stakeholder approval. Monitored project progress, resolved delays through cross-team coordination, and delivered status reports, ensuring ontime completion of IT system upgrades. Key Project: Financial Industry Research Initiative (2024): Led research and stakeholder engagement for a market analysis project, identifying growth opportunities in digital banking solutions. Delivered actionable insights through Power BI reports, contributing to a 15% increase in client satisfaction scores. Fujifilm Business Innovation Vietnam Sale Assistant Dec 2022 – Jan 2024 Acted as a liaison between international clients (Korea, Japan, Taiwan) and internal sales/presales teams, conducting high-level research into client industries (e.g., manufacturing, technology) to map needs into tailored digital solutions (Salesforce, M-File, Kintone). Performed CRM-based analysis to identify sales patterns and growth opportunities, creating customer journey reports that informed strategic pitches to clients. Utilized phone, LinkedIn, and email outreach to engage with key stakeholders, ensuring alignment of technical solutions with client expectations, resulting in a 25% increase in client adoption rates. Supported presales demonstrations and consultations, successfully onboarding 10+ enterprise clients for Fujifilm’s digital solutions. Key Achievement: Spearheaded a regional client engagement project, connecting with 50+ stakeholders across Asia to deliver customized CRM solutions, driving a 20% increase in sales pipeline visibility EDUCATION University of Economics Ho Chi Minh City (UEH) Bachelor’s in Valuation Industry | 2019 – 2022 Focus Areas: Econometrics, Business Statistics, Financial Valuation, CERTIFICATIONS : Microsoft Azure , Microsoft Power Bi , Microsoft SQL