Nguyen Ngoc Hoang Dung

NGUYEN NGOC HOANG DUNG - |-| https://www.linkedin.com/in/dung-nguyen93/ Phu Nhuan Districts, HCMC Highly motivated sales professional seeking a sales representative position with a strong team, where I can contribute my strong customer service and negotiation skills. I bring seven years of sales experience and a bachelor’s degree in business administration. Education Level University Finance – Marketing - HCMC, VietNam Bachelor Degree in Business Management Jul 2015 - Nov 2017 Ho Chi Minh University of Industry (College) - HCMC Bachelor Degree in Business Admin Sep 2011 - Oct 2014 Work Experiences JJ-LAAP VIETNAM CO, LTD - HCMC, VietNam Senior Indoor Sales Jun 2018 - Jun 2022 Created new leads through cold calling, identify potential customers and follow up to successfully close the business, got 30 new active customers in 2021. Developing a solid and trusting relationship between major 5 key clients and the company. Worked directly with the product team to advise customers on suitable product selection based on their needs and specifications. Track, monitor, and analyses products, channels, and customers’ sales trends to maximize sales opportunities and achieve desired sales targets, resulting gained over 10 billion in 2021 annual sales. Business planning includes a forecast based on the targeted segment by aligning to company goals and strategies to acquire new customers. Managing periodically Sales reports. Hit and exceeded department EPMS by over 100% for 2 years (2020,2021). Supported management including preparation of quotations, sales orders, price negotiation documents, and project management of customer deployment activities (on SAP system). Coordinate with the Regional Marketing team for marketing activities: campaign, survey, promotion. CHUDU24 CO., Ltd - HCMC, VietNam Customer Service Executive Nov 2015 - Mar 2018 Respond to customer queries by phone or e-mail to support and solve complications cases (at least 10 calls and 10 emails per day). Processed and completed booking of customers (check room available, advise customer base on their demand, monitor payments). Build and maintain relationships with clients through excellent customer service. Support 2 staffs to solving the problem in their probation time. BANDO VIETNAM MANUFACTURE CO., LTD - HCMC, VietNam Sales Assistant Mar 2015 - Nov 2015 Actively seek information, and contact customers to make at least 3 appointments per day. Visit customers to introduce and sell products with an oversea salesperson per 1.5 months. Carry out professional work: calculate prices, quote to customers, and follow up feedback from customers. Manage, maintain and develop customer segments in South Viet Nam. Co-curricular Activities/Community Service Dong Am Group - Charity Group in HCMC, VietNam Member Skills, Achievements & Other Experience Hard Skills: CRM/SAP System, Social media/Digital communication, Technical Skills, Customer Service Skills Soft Skills: Negotiation, Problem Solving, Communication, Teamwork, MS office, Multitasking Skills Achievements (2021): Bestseller Awards in 2021– Industrial team (JJ-Lapp VietNam) Sep 2016 - Present