Nguseer Terna

 NGUSEER TERNA Uyo, Akwa Ibom state, Nigeria 520101 -- LinkedIn Profile PROFESSIONAL SUMMARY Detail-oriented and highly organized Executive Assistant with proven experience in managing executive schedules, handling confidential information, and coordinating with internal and external stakeholders. Skilled in Microsoft Office Suite, Google Workspace, and project management tools like Asana and Trello. Adept at preparing documents, managing email correspondence, and supporting social media accounts. Possesses strong communication skills, a high level of integrity, and the ability to adapt to changing priorities. Known for excellent time management and the ability to work independently and as part of a team. CORE COMPETENCIES Executive Support Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Slides) Project Management (Asana, Trello) Calendar Management Email/Chat Support Confidentiality & Discretion Social Media Management Effective Communication (Written & Verbal) Organizational & Time Management Data Entry & Document Preparation Travel & Meeting Coordination Problem Solving & Troubleshooting PROFESSIONAL EXPERIENCE Virtual Assistant (Internship) ALX Virtual Assistant Program – Remote | 07/01/2024 – 09/03/2024 Managed and organized executive schedules, including meetings, appointments, and travel arrangements, ensuring a 90% on-time meeting adherence rate. Prepared and edited correspondence, presentations, and reports on behalf of the executive team, enhancing communication and decision-making processes. Handled confidential and sensitive information with discretion, maintaining a high level of professionalism. Coordinated and communicated with internal teams and external partners, facilitating smooth operations and project execution. Assisted in project management tasks using tools like Asana, Trello, and Monday.com, ensuring timely follow-up and on-time project completion. Developed Google Forms for data collection, improving data accuracy by 10%. Managed email correspondence, prioritizing and responding to messages, increasing inbox efficiency by 30%. Designed and prepared clear and concise slides and presentations for meetings, enhancing audience engagement. Provided support in managing social media accounts and other online platforms as required. Booked travel flights and accommodations, securing competitive rates and exceeding client expectations. Customer Support Officer 29 Trade Hub Enterprise – Uyo, Akwa Ibom State | 02/2024 – 06/2024 Provided high-level personalized service in product selection, fitting, and styling, contributing to a 25% increase in positive customer reviews. Managed customer transactions, including order placement, payment processing, and coordination of timely deliveries. Implemented an efficient customer contact management system, reducing data discrepancies by 20%. Played a key role in complaint resolution, collaborating with various departments to decrease escalated customer complaints by 10%. Handled the outsourcing of products to online customers, ensuring efficient order fulfillment and customer satisfaction. EDUCATION Bachelor of Arts, History and International Studies University of Uyo, Akwa Ibom State | Nov 2017 – Dec 2022 TRAINING AND CERTIFICATION Digital Witch Support Community In-Demand IT Skills Training Hands-On Project Management Course Project Management Training Jobberman Nigeria Soft Skills Training ALX Virtual Assistant Program Africa Virtual Assistant Training Program LANGUAGES English Language – Fluent