Nguseer Terna

I am an experienced Virtual Assistant and Customer Support specialist with a proven track record of supporting busy professionals and teams. My skill set and experience include:

• Virtual Assistance: Proficient in managing executive calendars, coordinating appointments, and organizing travel arrangements. Experienced in using tools like Monday.com, Trello, clickup, to streamline workflows and ensure seamless operations.
• Customer Support: Adept at providing exceptional customer support through various channels including Freshdesk, and chat support. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction.
• Office Administration: Strong background in office administration tasks, including managing email correspondence, scheduling meetings, and preparing reports and presentations.
• Calendar and Email Management: Expertise in organizing and maintaining calendars, prioritizing emails, and ensuring timely responses. Proven ability to manage multiple schedules and communications efficiently.
• Appointment Setting and Travel Management: Experienced in setting up appointments and arranging travel logistics, including flights, accommodations, and transportation.
• Chat Support: Competent in handling chat-based support, providing timely and accurate responses to customer queries, and maintaining high levels of customer engagement.
• Proactive and Detail-Oriented: Known for my proactive approach and keen attention to detail, ensuring that all tasks are completed accurately and efficiently.
• Adaptable and Tech-Savvy: Comfortable working with various software and tools, quick to learn new technologies, and adaptable to different work environments and requirements.

My goal is to deliver exceptional support and contribute to the success of your team through a combination of effective communication, organizational skills, and a dedicated work ethic.