Ngozi Oferede

N O CONTACT NGOZI VERONICA OFEREDE SALES AND TELEMARKETING PROFESSIONAL PROFESSIONAL SUMMARY Dynamic and results-driven Sales and Telemarketing professional with over half a decade of +1 -- experience in customer acquisition, relationship building, and closing high-value deals. Proficient in consultative selling techniques, with expertise in leveraging CRM tools such as Zendesk, HubSpot, and Convoso to drive performance and exceed targets. Skilled in communication, negotiation, and problem-solving, with a proven track record in B2B and EDUCATION B2C environments. Adept at managing customer inquiries, resolving issues, and delivering exceptional service. HIGH SCHOOL DIPLOMA National Professional Secondary School 2001 - 2007 SOFTWARE PROFICIENCY PROFESSIONAL EXPERIENCE SALES REPRESENTATIVE Beauty By JDFK (Remote) January 2021 – October 2024 Drove sales through consultative selling techniques, identifying client needs and offering tailored solutions, CRM Systems: Salesforce, Zoho resulting in a 25% increase in monthly sales revenue. CRM, HubSpot, Zendesk Managed a robust sales pipeline, utilizing CRM software to track prospects, leads, and customer interactions, Sales Automation: Convoso ensuring timely follow-ups and conversion. Productivity Tools: Google Developed and maintained relationships with key clients, providing ongoing support to maximize customer Workspace, Microsoft Office Suite Data Analysis & Reporting: Microsoft Excel, Google Analytics SKILLS Consultative Selling Techniques CRM Software: Zendesk, HubSpot, Convoso satisfaction and repeat business. Conducted cold calls, presentations, and product demonstrations to engage new customers and expand market reach. Consistently exceeded sales targets by an average of 15%, earning recognition as a top performer. TELEMARKETING SPECIALIST JK Corporation (Remote) March 2018 – December 2020 Led outbound telemarketing campaigns targeting potential clients, generating a 30% increase in qualified leads for the sales team. Utilized consultative selling techniques to assess client needs, offering customized solutions and building rapport to close sales effectively. Lead Generation & Prospecting Tracked call outcomes, customer feedback, and sales progress in CRM tools such as HubSpot and Convoso, Cold Calling & Warm Calling ensuring accurate reporting and forecasting. Customer Relationship Management Inbound & Outbound Calls Negotiation & Closing Skills B2B/B2C Sales Account Management Collaborated with marketing teams to design campaigns that aligned with customer interests, improving lead quality and conversion rates. Trained and mentored junior telemarketers, sharing best practices and strategies to improve team performance. CUSTOMER SERVICE REPRESENTATIVE Hugs & Mugs (Remote) June 2015 – January 2018 Customer Service & Retention Communication & Presentation Skills Microsoft Office Suite Provided exceptional customer service by addressing inquiries, resolving complaints, and offering solutions to enhance the customer experience. Utilized Zendesk to manage and respond to customer tickets, ensuring timely resolution and customer satisfaction. LANGUAGES ENGLISH LANGUAGE REFERENCES AVAILABLE UPON REQUEST. Promoted products and services based on customer needs, contributing to a 20% increase in upsell success. Demonstrated excellent communication skills, both verbal and written, in managing customer expectations and providing clear information. Collaborated with sales and technical teams to resolve customer issues and improve service delivery.