Ngozi Oferede

Hi, I am a seasoned Virtual Assistant, Customer Service, and Sales Specialist with over half a decade of experience in supporting businesses and driving customer satisfaction. My career has been defined by my dedication to providing exceptional service, building lasting client relationships, and contributing to organizational growth.

In my role as a Virtual Assistant, I have honed my organizational and administrative skills by managing schedules, coordinating meetings, and handling email correspondence with precision and professionalism. I am proficient in tools such as Google Workspace, Microsoft Office, Canva, and various CRMs, allowing me to streamline operations and ensure tasks are completed efficiently.

As a Customer Service Specialist, I have consistently delivered outstanding support to clients by handling inquiries, resolving issues, and managing inbound and outbound calls. My experience includes working with diverse customers, adapting communication styles to meet their needs, and maintaining a calm and empathetic demeanor in high-pressure situations. I take pride in turning challenging customer interactions into opportunities to build trust and loyalty.

My Sales expertise lies in consultative selling techniques, cold calling, and nurturing leads through personalized follow-ups. While working as a Sales Representative and Account Executive, I successfully managed warm and cold leads, responded to client emails, and updated CRM records to ensure accurate tracking of interactions. I am skilled at identifying client needs, presenting tailored solutions, and closing deals that benefit both the customer and the organization. Notably, I have experience working with HubSpot and similar tools, which has enhanced my ability to manage sales pipelines effectively.

Key strengths that I bring to every role include adaptability, attention to detail, and a strong work ethic. I thrive in remote work environments and am highly skilled at self-management and meeting deadlines without compromising on quality. My ability to build rapport with clients and colleagues alike has been instrumental in fostering collaboration and achieving team goals.

Whether supporting executives, assisting customers, or driving sales, I bring a passion for excellence and a commitment to delivering results. I am excited about the opportunity to bring my skills and experience to your team and contribute to your organization’s success.