Ngozi Oferede

N O CONTACT NGOZI VERONICA OFEREDE B2B & B2C SALES | CUSTOMER SUCCESS | EXECUTIVE & ADMIN SUPPORT PROFESSIONAL SUMMARY I am an experienced sales, customer success, and administrative operations professional with over 7 years in B2B and B2C follow-up, lead qualification, client support, and executive/administrative operations. I excel at nurturing leads, managing high-volume calls, and ensuring potential clients are fully engaged and ready for conversion. EDUCATION B.SC | BUSINESS ADMINISTRATION National Open University Of Nigeria (N.O.U.N) 2019 I am highly skilled in CRM management (HubSpot, Zoho, Logic, Zendesk, GoHighLevel, Salesforce, Gorgias), dialer systems (RingCentral, VICIdial, Convoso, Ytel), and multi-channel communication, including phone, email, SMS, and chat. I also leverage productivity and task management tools (Asana, Trello, ClickUp, NotionAI) to streamline workflows, track results efficiently, and optimize administrative processes. My experience spans real estate, digital marketing, e-commerce, healthcare, and wellness, providing versatile skills to adapt quickly to different industries. I have extensive experience in executive support and administrative operations, including calendar and travel management, TRAININGS SALES MANAGEMENT ADMINISTRATIVE SUPPORT OFFICE MANAGEMENT CUSTOMER SERVICE EXCELLENCE Alison Academy 2020 TECH PROFICIENCY CRM Platforms: HubSpot | Zendesk | scheduling, appointment coordination, onboarding, internal communications, event planning, and workflow optimization. I excel in fast-paced environments, managing 150–250 calls per day while maintaining quality and professionalism. I am organized, coachable, and consistently take ownership of results. Passionate about client success, I ensure seamless communication between leads and closers while contributing to the overall success of the team. PROFESSIONAL EXPERIENCE SALES & CUSTOMER SUPPORT SPECIALIST Solea Wellness (Remote) January 2021 –October 2025 Legalmatch | Logic CRM | Zoho CRM | Gorgias Delivered exceptional client support, managing intake, scheduling, and follow-up appointments EHR / Telehealth Systems: TheraNest (Ensora) for a large and diverse client base, maintaining near-perfect accuracy in a HIPAA-compliant Project & Task Management: Asana | Trello | environment. ClickUp Productivity Tools: Microsoft Office Suite | Collected and entered detailed client insurance information into TheraNest and Zoho, ensuring complete and error-free records. Managed B2B/B2C support via calls, email, sms, CRM & telehealth channels (95% Google Workspace | ChatGPT | NotionAI | Fax satisfaction). Digital Communication: Slack | Zoom | Flock | Supported telehealth operations by coordinating virtual appointments, reducing scheduling Microsoft Teams | WhatsApp | Google Chat errors by 30%. Dialer Systems: RingCentral | VICIdial | Ytel | Streamlined administrative operations, improving team efficiency and internal Convoso SaaS Platforms: GoHighLevel | Salesforce communications. . Supported internal workflow optimization through reporting, escalation routing & documentation control. B2B Outreach Tools: Apollo.io • LinkedIn Sales Navigator • MailChimp ADMIN & CUSTOMER SUPPORT SPECIALIST The VA Group | Part-time (Remote) CORE SKILLS April 2024 – October 2025 Managed client onboarding, appointment scheduling, and daily inbox coordination for multiple B2B/B2C, Consultative Selling, simultaneous projects, ensuring 100% on-time task completion. Handled high-volume inbound and outbound calls, addressing client inquiries, providing solutions, and increasing client satisfaction and retention by 20%. Lead Generation, Improved workflow efficiency by proactively following up on tasks and generating timely Cold Calling, Assisted with project documentation, internal communications, and operational coordination, Upselling Utilized CRM systems, dialers, and productivity tools to track client interactions, manage Pipeline Management, Customer Retention Inbound & Outbound Calls, reports, contributing to 30% faster project execution. ensuring smooth team alignment and project progress. schedules, and maintain accurate records. SALES & CUSTOMER SUCCESS SPECIALIST Beauty By JDFK (Remote) February 2017 - December 2019 Leveraged consultative selling techniques to identify client needs and recommend Live Chat, tailored products, driving a 25% increase in monthly e-commerce sales. Email Support, sales. Multi-channel Conducted B2B cold outreach + product recommendation → 25% growth in monthly Handled high-volume inbound, outbound, and cold calls to engage new customers, resolve inquiries, and nurture repeat business. Communication, Built and maintained strong client relationships, providing personalized support to Ticketing Systems Conducted virtual presentations, product demonstrations, and online support to Scheduling, Coordinated order processing and client inquiries to ensure smooth digital sales and Calendar Management, Travel Coordination, Multi-Executive Coordination maximize customer satisfaction and retention. expand market reach. support operations. EXECUTIVE ASSISTANT | ADMINISTRATIVE COORDINATOR WOMEN OF VALOUR (Remote) January 2015 – January 2017 Supported C-level executives with complex scheduling, travel arrangements, and event planning, Event & Outreach improving operational efficiency by 25%. Planning, food, school supplies, uniforms, and essential materials for timely distribution. Content creation Research Data Entry & Reporting Organization & Managed procurement and logistics for outreach programs across African countries, coordinating Coordinated appointments, email correspondence, and overall internal and external communications to ensure smooth project operations and stakeholder engagement. Drafted and managed official correspondence, newsletters, and social media content, boosting organizational visibility and audience engagement. Facilitated multi-team coordination, onboarding, and workflow management, standardizing procedures and improving project execution and team productivity. SALES REPRESENTATIVE Workflow Optimization, Affordable Rent To Own (Remote) Communication November 2013 – December 2014 Management Conducted B2B & B2C cold/warm calls to generate leads and qualify prospects. Leveraged consultative selling techniques to understand client needs and present tailored rentto-own property solutions. LANGUAGES ENGLISH LANGUAGE Managed a robust sales pipeline using CRM platforms and SaaS tools, ensuring timely follow-ups and maximizing conversion rates. Maintained accurate records of client interactions, property listings, and appointments to streamline operations. REFERENCES AVAILABLE UPON REQUEST. Consistently met or exceeded monthly sales targets, contributing to growth in client acquisition and revenue.