Ngozi Oferede

Hi there! I help businesses grow by supporting sales efforts, increasing conversions, ensuring customers feel supported, and keeping teams organized so important details are always handled properly. Over the past 7+ years, I’ve worked remotely across B2B and B2C environments where strong communication, consistency, and follow-through directly impact results.

My work blends B2B/B2C sales, customer success, executive, and administrative operations. I onboard clients, manage inbound, outbound, and cold calls, maintain accurate sales pipelines, and follow up thoughtfully so opportunities continue moving forward. At the same time, I support executives and teams by managing calendars and scheduling, coordinating inboxes and communications, preparing reports, and keeping daily operations structured and on track.

In my work environments, I stay proactive and detail-oriented, anticipating needs and handling priorities across multiple projects and time zones. I’m comfortable shifting between client-facing conversations and behind-the-scenes administrative work, ensuring both customers and internal teams receive consistent, reliable support.

I work confidently with software and tools including CRM platforms such as HubSpot, Zendesk, Zoho, Logic, and Gorgias; telehealth and EHR systems such as TheraNest; project management tools such as Asana, Trello, and ClickUp; dialer systems such as RingCentral, VICIdial, Ytel, and Convoso; collaboration and reporting tools including Microsoft Office Suite, Google Workspace, NotionAI, and ChatGPT; and productivity and SaaS platforms such as Salesforce and GoHighLevel. These tools help me stay organized, responsive, and efficient.

People I work with value my reliability, clear communication, and genuine care for both customers and team success. I don’t just complete tasks. I help create structure, strengthen relationships, and support long-term growth in remote teams.