Odekoya Ngozi
Lagos, Nigeria
(--LinkedIn Profile
Virtual Assistant|| Customer Service|| Email Management|| Telemarketer|| Accountant|| Calendar
Management
PROFESSIONAL SUMMARY
Experienced Virtual Assistant with 3+ years of experience delivering exceptional customer support and
facilitating administrative processes. I leverage strong skills in email, account, and calendar management
to ensure smooth operations and on-time task completion. Adept at inventive problem-solving and clear
communication style.
I thrive in dynamic virtual environments, consistently exceeding expectations by providing outstanding
customer service. My dedication to fostering positive client relationships has contributed to their
measurable business growth.
RELEVANT SKILLS
Virtual Assistance/ Administrative Duties
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Good knowledge of communication and CRM Tools such as Microsoft outlook, Google Suite
(Gmail, Calendar, Docs, Sheets, Slides), Slack, Hubspot, Zendesk, Freshdesk, Asana, Monday.com,
Trello and more.
Proficient in email management, organizing inbox, filtering important messages, setting
automated messages and responding in a timely manner.
Expert in coordinating client meetings, events, appointments, travelling arrangements and
deadlines, ensuring smooth scheduling and effective time management.
Strong organizational skills to manage multiple tasks, prioritize workload and maintain attention
to details
Skilled in coordinating and tracking progress of multiple projects simultaneously, effectively
managing resources and meeting deadlines.
Providing exceptional customer service, addressing inquiries and resolving issues promptly and
professionally.
Ensuring accuracy in all tasks, from managing emails to coordinating projects and scheduling
appointments.
Customer Service
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Demonstrate ability to identify and address customer issues or concerns promptly and
effectively, ensuring a satisfactory resolution and maintaining positive customer relationships.
Skill in actively listening to customers' needs, questions, and feedback, demonstrating empathy
and understanding while gathering relevant information to provide appropriate assistance.
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Flexible and responsive to different situations and customer needs, providing a personalized
service and a positive customer experience
Focus on building rapport and trust by fostering a sense of valued connection with the
customer, understanding and care for the customer's situation.
Email, Project and Calendar Management
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Proficiency in organizing and prioritizing emails, tasks, projects, and appointments to ensure
efficient workflow and timely completion of deliverables
Ability to manage and maintain accurate records, schedules, and project timelines, while
ensuring that all necessary details are accounted for and no deadlines are missed
Use of project management tools like Asana, Trello, or Monday.com to keep track of tasks,
deadlines, and communication for each project.
Skill in effectively communicating project updates, scheduling changes, and task assignments to
relevant stakeholders through clear and timely emails and calendar invitations, fostering
collaboration and alignment across the team.
Regularly monitoring of project progress, identifying potential roadblocks, and communicating
updates to stakeholders.
Ability to use a multiple calendar app (Google Calendar, Outlook Calendar, Calendly, Picktime
etc.) to manage appointments, deadlines, and personal events.
Communication
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Drafting of reports, presentations, letters, and other documents with proper formatting and
grammar.
Ability to communicate effectively with clients, colleagues, and stakeholders in a professional
and courteous manner.
Proofreading documents for typos, grammatical errors, and clarity. Suggesting edits to improve
the overall flow and message.
Handling professional phone calls with clients and colleagues in a courteous and confident
manner. Actively listening, articulating information clearly, and effectively resolving inquiries.
Participating in video conferences, presenting information, and facilitating discussions.
Ability to utilize communication platforms like Slack or Zoom to collaborate with team
members, share updates, and participate in virtual meetings.
Business Growth
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Proficiency in conducting market research to identify opportunities for business expansion,
analyzing market trends, competitor strategies, and customer preferences to inform strategic
decision-making
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Ability to Build a strong sales team or utilizing lead generation techniques to identify and convert
potential customers into paying clients.
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Skill in building and nurturing positive relationships with clients, understanding their needs and
preferences, and identifying opportunities to upsell or cross-sell products or services to drive
revenue growth.
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Ability to contribute to the development and implementation of strategic plans and initiatives
aimed at business growth, including identifying target markets, setting goals, and allocating
resources effectively to achieve desired outcomes.
WORK HISTORY
Digital Witch Community
Virtual Assistant (Freelance), March 2024 – Present
Sims Nigeria Limited
Store Retail Manager, October 2020 – Present
Hisgrace Network Limited (O.S.I)
Accountant, Jan 2017 – June 2020
Chefvy’s Fastfood
Supervisor / Branch Manager. March 2015 – 2017
Always Occasions
Supervisor. Jan-
EDUCATION
B.sc Accounting
Lagos state university, Ojo Lagos.
September, 2011.
TRAINING AND CERTIFICATION
Digital Witch
● On-demand IT Skill
Customer SuccessU
● Customer Success Strategic Management
● Customer Success Management Fundamentals
Great Learning
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Customer Service Essentials
