Ngozi Odekoya

I am a highly organized individual, with an excellent communication skills. I have worked for years as a virtual Assistant in different fields, I have exceptional qualities with office software tools..

I am Proficient in utilizing online scheduling tools and calendar management software to efficiently schedule appointments for clients, ensuring minimal back and forth communication and maximizing their productivity.

I have developed effective questioning techniques to qualify leads during appointment setting process, ensuring clients only connected with potential customers who align with their ideal profile.

In my previous and current position, I have provided exceptional customer service via phone, email, and live chat, consistently exceeding clients expectations and resolving inquiries promptly and professionally.

I have maintained organized clients database using CRM software by maintaining clients information, contact details, appointment history and communication records. I have also used CRM tools to resolve customer's issues effectively and improves overall workflow.

I am eager to bring my expertise in virtual assistance to your team and contribute to the continued success of the company.