Ngozi ISU
-, --,-
Summary
I am a seasoned Personal Assistant with a robust background in Secretarial Administration and Marketing,
equipped for a fast-paced and challenging environment. I have successfully supported C-level executives in
the financial and automobile sectors. I'm eager to utilize my skills, collaborate and make a positive impact.
Skills
* Proficient in Microsoft Office Tools & Google Workspace
* Eager to learn and develop new skills, short learning curve
* Strong Drive to Succeed
* Ability to work without supervision
* Good team player
* Excellent Interpersonal Relations
* Communication - Gmail, Outlook, presentation skills, meeting management
* Customer service
* Creating Standard Operating Procedures (SOP)
* Business Process Documentation
* CRM Tools: Trello, Monday.com, Asana, ClickUp, Notion
Experience
International Energy Insurance Plc
July 2020 - Date
Personal Assistant to the MD/CEO
Responsibilities
* Manage all incoming and outgoing correspondences, emails, letters, reports and presentation
* Receive and filter phone calls
* Receive and attend to visitors.
* Draft/edit documents/letters and maintain an effective documentation system.
* Schedule Appointments, Meetings, record meeting proceedings and circulate to attendees
* Offer general secretarial/administrative support to the MD and other Executives
* Calendar management
* Provide customer service and complaints handling, feedback etc
* Make travel arrangement
* Prepare documents for Board Meetings
Insurance Publication Limited
August 2015 - June 2020
Secretary/Administrative Officer
Responsibilities
*
Managed office logistics including scheduling appointments and maintaining files
*
Prepared weekly expense reports
*
Handled banking transactions and other financial documentation such as expense reports and invoices.
*
Drafted, formatted, and edited correspondences
*
Managed database of clients utilizing data entry skills
Union Assurance Company Ltd.
Personal Assistant to the Deputy General Manager (Life & Retail)
Personal Assistant to the Executive Director (Finance & Admin.)
July 2010 – Dec., 2014
Responsibilities
*
Managed all correspondences, emails, letters, reports and presentation
*
Handled incoming and outgoing communication via telephone and email
*
Received and attended to visitors to the ED and DGM respectively.
*
Draft/edit documents/letters and maintain an effective documentation system.
*
Arranged Meetings and recorded proceedings and circulated same to attendees within the
timeline.
*
Provided general administrative support to the ED and DGM
*
Performed general secretarial duties.
*
*
*
Provided and maintained an effective and courteous interface between the company and
policyholders.
Provided customer service and complaints handling, feedback etc
Prepared documents for Board Meetings
Kojo Motors Nigeria Ltd. (Sales and Service of Vehicles)
Nov. 2005 - May, 2010
Customer Relations Officer
Responsibilities
* Managed the showroom
* Attended to enquiries from prospective customers/prepared quotes, invoices.
* Liaised with the technical department for servicing of vehicles
* Provided and maintained effective and courteous interface between the company and customers
* Followed up new and existing customers and concluded sales where necessary
* Prepared invoices/waybills for delivery of vehicles
* Generated weekly report of sales and stock
* Liaised with Toyota Nigeria Limited for effective handling of customers’ complaints
* Carried out monthly research on service customers and compiled report/feedback to Toyota Nigeria Limited.
SCOA Nigeria Plc (Motors Division)
2003 - 2005
Personal Assistant to the General Manager
Responsibilities
*
Provided support to the General Manager.
*
Received and attended to visitors.
*
Handled incoming and outgoing correspondence.
*
Prepared documents/letters/presentations.
*
Ensured prompt and efficient filing/retrieval of documents.
*
Arranged meetings on behalf of the General Manager.
*
Handled requests for information on appointments, enquiries on prices of vehicles etc.
*
Organized paperwork, drafted correspondences, memos etc
*
Purchased & distributed stationeries to various departments.
*
Compiled weekly report of various departments.
Educational Qualifications
MBA Marketing
Lagos State University, Ojo, Lagos State.
2007
HND, Marketing (Upper Credit)
Lagos State Polytechnic, Isolo, Lagos State.
2002
Courses Attended:
Project Management and Documentation
Nov., 2023
(A bootcamp on project documentation, SOPs, Business process documentation, and CRM implementation)
Information Security Management System (Foundation)
Provider: Panoramic Synergy Enterprise
Sept., 2023
Customer Service Management
Customer Care Strategy
Key Performance Indicator
Management & Business Skills for Secretaries/Personal Assistants
Customer Satisfaction Management
Research Topics:
* The Perceived Effects of Promotion on Banking Services
* Customer Satisfaction and Organizational Profitability:
Two Cardinal Factors to Optimal Management
Languages:
Fluent English (Spoken & Written)
Referees:
Available on request.
-
2007
-
2002
