NGOZI IFEOMA OKEKE
AREAS OF EXPERTISE
- |-| Yola, Adamawa State
Management (CRM)
Customer Relationship
Sales and Revenue Growth
PROFESSIONAL SUMMARY
Customer Feedback Analysis
Highly motivated Customer Sales Representative with over 2 years of experience in
customer service and sales roles. Proven track record of increasing customer satisfaction
and sales performance through proactive engagement and problem-solving. Adept at
working in fast-paced environments and collaborating with cross-functional teams to meet
organizational goals.
SKILLS AND COMPETENCIES
♦ Expertise in utilizing CRM software to manage and analyze customer interactions,
ensuring personalized service and efficient resolution of issues.
Sales Target Achievement
Customer Engagement
Complaints Resolution
Customer Satisfaction
Revenue Generation
Transaction Accuracy
Product Knowledge
Customer Retention
♦ Proven ability to exceed sales targets through strategic customer engagement,
relationship building, and tailored sales approaches.
Order Management
Team Collaboration
♦ Strong aptitude for resolving customer complaints and issues promptly, maintaining
Conflict Resolution
high customer satisfaction and loyalty.
♦ Effective
communication,
interpersonal,
leadership,
multitasking,
emotional
intelligence, time management, organizational, teamwork, and analytical skills.
WORK EXPERIENCE
CUSTOMER SALES REPRESENTATIVE
Prince Onyekachi and Sons Ventures, Yola
|Sept 2023-Till Date|
TECHNICAL SKILLS
♦ Boosted customer retention sales rate by 20% through proactive follow-up and
personalized assistance, ensuring customers felt valued and well-served.
♦ Resolved 95% of customer issues on the first contact, minimizing escalation and
significantly enhancing overall customer satisfaction.
Microsoft Office Suite (Word,
Excel, PowerPoint, Outlook)
Google Workspace (Docs,
Sheets, Slides, Gmail),
♦ Managed and resolved order-related issues, including delivery address corrections,
within an average time of 48 hours, contributing to a high level of customer
satisfaction.
Customer Relationship
Management (CRM)
Software, Teams, Zoom
♦ Analyzed customer feedback to identify areas for service improvement, implementing
changes that increased customer satisfaction by 15%.
♦ Collaborated effectively with cross-functional teams, including logistics and product
management, to address customer needs and improve overall service delivery.
♦ Consistently met or exceeded monthly sales targets by leveraging deep product
knowledge and providing tailored recommendations to customers.
CUSTOMER SALES REPRESENTATIVE
Newborn Computers
|Mar 2021-June 2023
♦ Maintained a positive attitude and professional demeanor at all times, creating a
welcoming environment that encouraged customer loyalty.
LANGUAGE
English
Igbo
♦ Handled cash and credit transactions accurately and effectively, ensuring financial
integrity and customer trust.
♦ Addressed and resolved customer complaints and issues promptly, achieving a 90%
customer satisfaction rate.
♦ Worked collaboratively with team members to drive sales growth, contributing to a
25% increase in quarterly sales.
♦ Consistently exceeded monthly sales targets through proactive customer engagement,
relationship building, and effective sales strategies.
♦ Conducted product demonstrations and provided in-depth product knowledge to
customers, increasing their confidence in purchases and reducing return rates by 10%.
EDUCATION HISTORY
BACHELOR OF SCIENCE (B.Sc) in PUBLIC ADMINISTRATION
Anambra State University.
|2011|
