Ngozi Ifeoma Okeke

As a seasoned Customer Sales Representative with over 2 years of dedicated experience in customer service and sales, I have honed my ability to enhance customer satisfaction and drive sales performance. My career is marked by a consistent track record of exceeding sales targets, resolving customer issues efficiently, and fostering long-term client relationships. 

I specialize in leveraging CRM software to provide personalized service and insightful customer interaction analysis, ensuring a seamless and satisfactory customer experience. My strengths lie in proactive customer engagement, strategic relationship building, and tailored sales approaches that consistently meet and exceed organizational goals.

Throughout my roles, I have demonstrated a strong aptitude for resolving customer complaints swiftly, maintaining high levels of customer loyalty, and collaborating effectively with cross-functional teams. My approach combines deep product knowledge with excellent communication, leadership, and problem-solving skills, enabling me to deliver top-tier service and drive revenue growth.

I am proficient in Microsoft Office Suite, Google Workspace, CRM software, Teams, and Zoom, and am fluent in both English and Igbo. I am passionate about continuing to grow in the sales and customer service field, consistently seeking new ways to improve processes, enhance customer experiences, and contribute to my team's success. 

Feel free to connect with me to discuss how my background, skills, and experiences align with your business needs.