Ngozi Glory Norman-Roberts

Ngozi Norman-Roberts - OBJECTIVE ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ A proactive and result-oriented professional with experience and proven skills in Real Estate, Sales and Marketing, Client Services and Operations, and an extensive knowledge in managing projects, leading teams and conducting trainings. Highly skilled in planning, handling diverse roles and contributing meaningfully to the growth of companies and achieving business goals with advanced proficiency. I am very keen on working in a fast-paced organization with a reputation for excellence, a capacity for immense growth and opportunities for value creation and addition. EDUCATION ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Bachelor of Business Administration (Human Resource Management) Jan 2011 - May 2015 All Nations University College, Koforidua, Ghana University Exchange Program Dec 2013 - Apr 2014 Richard Ivey School of Business, University of Western Ontario., London, Ontario High School Diploma Sep 2001 - Jul 2007 Jephthah Comprehensive Secondary School, Port Harcourt SKILLS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Ability to work under pressure Attention to detail Time Management Planning/Organizing Marketing strategy development MS Office Client Services Sales and Marketing Data Entry Content Creation and Marketing Graphics Design and Animation Google Suites Team work WORK EXPERIENCE ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Real Estate Sales Consultant Oct 2018 - Present PWAN Group Limited Marketing and sales of company properties on social media platforms Setting of daily, weekly and monthly marketing and sales targets Prospecting for new clients on all social media platforms Daily, weekly and monthly closing of deals on company properties sold Performing routine calls to clients and prospective clients about company’s properties Customer Service Representative - Financial Services Apr 2016 - Apr 2017 Bank of Agriculture • Uyo Sourced for new clients/businesses and opened over fifty (50) new accounts and reactivated about ten (10) dormant accounts which helped generate revenue worth over 500,000 naira Effectively utilized bank’s Encore and Core Banking software for posting of daily customer transactions thereby minimizing clients’ delays in effectively carrying out various transactions Provided providing exceptional customer service to over 100 clients with respect to accounts creation, reactivation, deposits and withdrawals Participated in the loan recovery activity for the year 2017 and recovered over 50% of loans owed to the bank Business Development Officer (Sales and Marketing/Client Services) Feb 2015 - Sep 2015 Allure Africa Group Limited • Accra Implemented Holding’s Sales, Marketing and Promotional Plan by meeting daily, weekly and monthly set targets and helped generate consistent daily, weekly and monthly revenues as required by the Business Managers Coordinated promotional marketing events and projects for the organization working closely with the Business Managers Prepared detailed daily, weekly and monthly reports as a means for management to perform routine checks and balances and incorporate cost savings techniques as and when necessary Provided continuous and effective industry research and analysis as directed by the business manager and prepared research-based reports and sales forecasts Executive Assistant/University Teaching Assistant Aug 2014 - Jan 2015 All Nations University College • Koforidua Performed administrative duties (managed telephone calls, typed, printed and photocopied documents) and handled inter/intra departmental correspondence between the Vice President’s office and departmental staff/ college management Assisted with lectures, exam invigilation, scripts marking and grading Handled and maintained confidential information regarding student grades/results, staff performance, sensitive data and overall university affairs Uploaded courses to the College Management System (CMS) every semester for students to complete their registration VOLUNTEER WORK ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Child Care Coordinator Jan 2012 - Present REMOND Care Initiative Peer Educator Trainer/Child Mentor Jan 2013 - Jan 2015 All Nations University College • Koforidua Volunteer Teacher for Children with Special Needs Feb 2017 - Present The Elevation Church • Lagos AWARDS AND HONOURS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Valedictorian/Overall Best/ Best Human Resource Graduating Student 2015 Charles and Rita Field Marsham University Exchange Award 2013