Ngozi Glory Norman-Roberts

A proactive and result-oriented professional with experience and proven skills in Real Estate, Sales and Marketing, Client Services and Operations, and an extensive knowledge in managing projects, leading teams and conducting trainings. Highly skilled in planning, handling diverse roles and contributing meaningfully to the growth of companies and achieving business goals with advanced proficiency. I am very keen on working in a fast-paced organization with a reputation for excellence, a capacity for immense growth and opportunities for value creation and addition.

Real Estate Sales Consultant Oct 2018 - Present

PWAN Group Limited

• Marketing and sales of company properties on social media platforms

• Setting of daily, weekly and monthly marketing and sales targets

• Prospecting for new clients on all social media platforms

• Daily, weekly and monthly closing of deals on company properties sold

• Performing routine calls to clients and prospective clients about company’s properties

Customer Service Representative - Financial Services Apr 2016 - Apr 2017

Bank of Agriculture • Uyo

• Sourced for new clients/businesses and opened over fifty (50) new accounts and reactivated about ten (10) dormant accounts which helped generate revenue worth over 500,000 naira

• Effectively utilized bank’s Encore and Core Banking software for posting of daily customer transactions thereby minimizing clients’ delays in effectively carrying out various transactions

• Provided providing exceptional customer service to over 100 clients with respect to accounts creation, reactivation, deposits and withdrawals

• Participated in the loan recovery activity for the year 2017 and recovered over 50% of loans owed to the bank

Business Development Officer (Sales and Marketing/Client Services) Feb 2015 - Sep 2015

Allure Africa Group Limited • Accra

• Implemented Holding’s Sales, Marketing and Promotional Plan by meeting daily, weekly and monthly set targets and helped generate consistent daily, weekly and monthly revenues as required by the Business Managers

• Coordinated promotional marketing events and projects for the organization working closely with the Business Managers

• Prepared detailed daily, weekly and monthly reports as a means for management to perform routine checks and balances and incorporate cost savings techniques as and when necessary

• Provided continuous and effective industry research and analysis as directed by the business manager and prepared research-based reports and sales forecasts

Executive Assistant/University Teaching Assistant Aug 2014 - Jan 2015

All Nations University College • Koforidua

• Performed administrative duties (managed telephone calls, typed, printed and photocopied documents) and handled inter/intra departmental correspondence between the Vice President’s office and departmental staff/ college management

• Assisted with lectures, exam invigilation, scripts marking and grading

• Handled and maintained confidential information regarding student grades/results, staff performance, sensitive data and overall university affairs

• Uploaded courses to the College Management System (CMS) every semester for students to complete their registration