Ngozi Catherine Aruocha

Ngozi Aruocha Catherine Executive Support & Administrative Operations Specialist-| - | Abuja, Nigeria Professional Summary I am a highly organized Executive Support Specialist with 3+ years of experience helping senior leaders stay focused and efficient. I handle scheduling, travel, event logistics, meeting prep, and follow-ups, keeping everything running smoothly behind the scenes. I am great at simplifying processes, supporting team onboarding, and making sure the right information gets to the right people at the right time. Discreet, reliable, and calm under pressure, I thrive in fast-paced, high-stakes environments. Key Competencies: Executive Calendar & Schedule Management Travel, Visa & Event Logistics Coordination Meeting Briefs, Notes & Action Tracking Budget Oversight & Expense Reporting Departmental Meeting Support & Agendas Onboarding Coordination & Orientation Project Management & Special Initiatives Support File & Documentation Systems (Google Drive, Dropbox) CRM & Communication Tools (Freshdesk, Zendesk, Outlook) Tools: Google Workspace, Trello, Zoom, Microsoft Office Professional Experience Executive Assistant | Customer Operations Lead SW Global – Remote / Abuja, Nigeria Coordinated over 50 internal and external meetings monthly for senior leaders, ensuring optimized scheduling and zero conflicts across departments. Compiled and transcribed key notes, created interview briefs, and developed action plans from 400+ meetings and support calls quarterly. Organized complex travel arrangements, including booking flights, hotels, and visa support, with full documentation for executive-level trips. Designed centralized digital filing systems for operational documents and department outputs, improving document accessibility and version control. Created weekly performance reports and dashboards for leadership, highlighting KPIs, service gaps, and productivity trends. Supported new hire onboarding by preparing training materials and guiding them through internal tools (Freshdesk, communication protocols). Managed executive inboxes and ensured timely response to 90+ email inquiries daily, prioritizing high-urgency communications. Contributed to the implementation of internal process improvements that enhanced workflow efficiency across support functions. Administrative Assistant | Customer Service Representative McBuddy Properties Ltd – Abuja, Nigeria Provided executive support including calendar coordination, call summaries, and customer correspondence. Facilitated department meetings by preparing documents, scheduling agendas, and ensuring follow-ups were tracked and executed. Maintained client records and sales data, helping improve decision-making and team access to accurate information. Generated regular reports on sales trends and customer engagement, aiding in strategic planning for quarterly promotions. Education Bachelor’s degree in Marketing Technical Proficiency Digital Tools: Google Workspace, Microsoft Office, Zoom CRMs: HubSpot, Freshdesk Project Tools: Trello, Asana, Slack File Management: Google Drive, Dropbox, Notion