Ngoka Julian

NGOKA JULIAN cv for customer service JULIAN NGOKA 24 First Street, DDPA, Igbudu Estate, Warri. Delta State.- Open to work remotely. PROFESSIONAL SUMMARY Compassionate and detail oriented customer service professional with hands - on experience in customer support, sales, and dispatch coordination. Skilled in handling complaints, inquiries, booking requests, and live communications. Currently undergoing training in IT Customer Support Services to expand technical expertise and remote tool proficiency. Passionate about delivering seamless customer experience and ready to volunteer or intern remotely to apply learned tools and grow further. SKILLS ●​ CRM & Helpdesk Tools ( eg, Zendesk, Hubspot - in training) ●​ Customer conflict resolution ●​ Email and Phone CAREER OBJECTIVE To secure a remote internship or volunteer position in customer service where I can apply my experience and current training to support users. Understand CRM and ticketing platforms, and grow into a tech - savvy support agent. My goal is to help people, solve problems and bring value . Communication Etiquette ●​ Team Collaboration ●​ Problem Solving and Active Listening ●​ Remote Work Readiness ●​ Time Management & ONGOING TRAINING IT Customer Support Services Training 3-Month Online Program/ ongoing ●​ Introduction to IT Services & Customer Support ●​ Mastering CRM systems,helpdesk tools and remote assistance platforms ●​ Effective communication & customer - centric approaches ●​ Basics of system troubleshooting and remote diagnostics Prioritization REFEREES Available on request LANGUAGES English, Igbo. AVAILABILITY Fully available for remote volunteering/internship. Flexible with time zones and scheduling. Dedicated to learning and contributing meaningfully. EXPERIENCE Support Customer Agent Ossybest Global/ Delta State / On-site/ [2021 - 2025] ●​ Answered customer inquiries and complaints via phone and in person. ●​ Provide solutions and escalate technical issues to the relevant departments. ●​ Maintained calm and professional tone even during difficult conversations. ●​ Documented customer interactions for internal follow-up and feedback Sales Representative Ken Exclusive Limited/ Delta State/ On-site/ [2012 - 2014] ●​ Engaged customers in-store, promoting products and guiding purchase decisions ●​ Met and exceeded weekly sales targets ●​ Built long-term customers through trust and product knowledge ●​ Provided post-sale support and coordinated with other departments for fulfillment. Appointment Booking & Dispatch Coordinator Sonotech Services Limited/ Delta State/ On-site/ [2015 - 2017] ●​ Scheduled and coordinated cab bookings by matching customers with available drivers based on time, location, and urgency ●​ Handled high volumes of incoming calls and requests with professionalism and speed ●​ Acted as a communication bridge between drivers and customers to ensure smooth ride execution ●​ Resolved real-time booking issues, cancellations, and delays with a calm and solution-focused approach ●​ Maintained accurate records of all bookings, driver assignments, and customer feedback ●​ Provided exceptional customer service by ensuring timely pickups and efficient scheduling CAREER GOALS To transition fully into remote customer support while becoming confident in using digital tools like Zendesk, Freshdesk, Hubspot, and other platforms. Open to internship or volunteer opportunities that offer hands - on exposure and learning.