Ngoka Julian

I am a motivated and dedicated Customer Service Specialist and Sales Representative with a passion for helping businesses grow by providing excellent customer support and building strong client relationships.

In customer service, I understand the importance of being the first point of contact. I possess very strong communication skills, which make me stand out in my role as a customer service specialist. I am skilled at handling inquiries, resolving issues with patience and empathy, and ensuring every customer feels valued. Whether through email, live chat, or phone support, I bring professionalism, active listening, and problem-solving skills that leave a positive impact.

As a sales representative, I combine strong communication skills with a consultative approach to identify customer needs and recommend the best solutions. I have experience in lead generation, prospecting, upskilling, and closing deals while maintaining long-term customer relationships. My ability to communicate with people, build trust, and present value makes me confident in achieving and exceeding sales targets.

I am familiar with digital tools like Freshdesk, HubSpot, Zendesk, and CRM systems, which help communication and improve customer data management.

I am self-motivated, eager to learn, and committed to delivering results that make a measurable difference for the clients I work with. I thrive in fast-paced environments, embracing challenges with a positive mindset and believing in continuous growth. I'm a fast learner and open to learning new things that will enhance my skills and contribute to my career success.

If you are looking for someone who brings passion, professionalism, and persistence to customer service and sales. I would be excited to be part of your team.

My goal is to support businesses in achieving excellent retention, smooth service operations, and increasing revenue.