Ngoc Tuong Vi Nguyen

Rosalie Nguyen North York, ON M3C 1C4-| - Professional Summary Hospitality professional with over 4 years of experience in food preparation, customer service, and team leadership. Skilled in maintaining operational efficiency, managing inventory, and fostering a positive team environment. Committed to delivery exceptional guest experiences through strong organizational and interpersonal skills. Work Experience Team Leader Freshii, Toronto, ON Feb 2021 – Present - Taking care of cashier position, prepping foods and making foods according to customer orders. Delivering exceptional customer experiences through engaging, efficient, and accurate service. - Resolving guest service issues promptly, fostering customer satisfaction and loyalty. - Supervising, making food preparation, and managing inventory to ensure smooth daily operations. - Supporting team collaboration and maintaining a positive and safe work environment. Team Member Pret A Manger, Toronto, ON Sep 2022 – Nov 2024 - - Efficiently prepared and presented customer orders during high-volume morning shifts. - Ensured food safety and quality by monitoring inventory levels, maintaining temperature logs, and organizing food products. - Conducted regular checks on food expiration dates and restocked or prepared fresh items as needed. Prepared and made foods due to sales as well as made prepared ingredients for next serving. Marketing Assistant Trade Tan Duc, Ho Chi Minh City, VN 2017 – 2018 - Assisted outreach clients via phone and email to strengthen business relationships. - Organized workshops and events in collaboration with company partners. - Forwarded sales leads to appropriate teams to contribute to the company’s growth initiatives. Education Diploma in Hospitality Niagara College Canada, 2020 Associate Degree of Applied Science in Business Management Saigon Institute of Technology | Houston Community College, 2018 Skills - Customer Service: Strong interpersonal and problem-solving skills to enhance guest satisfaction. - Food Safety & Preparation: Certified in Food Safety (2019); experienced in kitchen operations and inventory management. - Team Leadership: Proven ability to lead and motivate teams to achieve shared goals. - Technical Proficiency: Skilled in MS Office (Word, Excel, PowerPoint) and hospitality software (Oracle, Delphi Reservation). - Organizational Excellence: Adept at multitasking, maintaining operational efficiency, and meeting deadlines. - Certifications: Worker Health & Safety Certification (2019), Niagara Ambassador Training Certificate (2019).