Nestie Mendoza

I bring more than six years of experience as a Virtual Systems Architect at Pro Sulum LLC, where I provided administrative, operational, and customer support to businesses in the healthy restaurant and job board industries. In this role, I handled high volumes of email inquiries, assisted subscribers with account issues, and resolved concerns while maintaining clear, professional communication and a strong focus on customer satisfaction.

My work also involved a wide range of administrative responsibilities that supported daily operations. I created monthly sales reports using Google Sheets, processed bi-weekly payroll, onboarded new temporary staff by entering employee information into company systems, and helped ensure projects were completed on time by organizing tasks and coordinating deadlines. These responsibilities required strong organization, attention to detail, and the ability to manage multiple priorities efficiently.

In addition, I supported marketing and customer engagement efforts by helping manage social media accounts, submitting designs for social media posts, scheduling newsletters twice a month, and responding to customer reviews on Yelp. I also handled financial administrative tasks, including filing monthly franchise sales tax returns.

Earlier in my career, I worked as the Speech Laboratory Custodian at Philippine Cultural College, where I maintained the school’s speech laboratory and assisted teachers and students in operating technical equipment. This role strengthened my technical skills and my ability to support others in a professional environment.

I hold a Bachelor of Science in Computer Engineering from Mapua Institute of Technology. Overall, my experience has helped me develop strong skills in customer service, administrative support, data management, organization, and written communication, along with a consistent commitment to accuracy, professionalism, and teamwork.