Neriel Cañete

CAÑETE, NERIEL V. B-142, Central Lopez, Brgy. Paraiso, Sagay City, Negros Occidental Contact Numbers: - Email Address:- OBJECTIVE To gain a dynamic and challenging role that will offer the best opportunity for further development of my abilities, skills and knowledge in an established firm with long term career growth possibilities. WORK EXPERIENCES Nov. 6 2018- Apr. 5, 2019 INSTRUCTOR I (Part Time) Technological University of the Philippines Visayas (Sagay City Campus)  Responsible for providing accurate and timely information about their courses to prospective students, current students and relevant members of the school community  Provides students with access to and feedback on their work, evaluate examinations and other student work with sufficient promptness to enhance the learning experience  Maintain appropriate learning environment, communicate effectively showing recognition of and respect for the differences of others  Practice and promote a critical, committed and ethical attitude towards developing a sense of respect and responsibility towards others Feb. 2017- July 2018 TECHNICAL OPERATIONS SUPPORT ENGINEER/NETWORK SUPPORT ENGINEER Information Professionals Inc. - Globe Telecom Account/Valero, Makati  Supports the operation of Globe Enterprise Network Services  Takes over handling and investigation of escalated incident and aging tickets to expedite restoration.  Responsible in troubleshooting, testing of network elements regarding customer issues that cause minor to major fault on their network and up to Globe network level fault.  Collaborates with NOC, Field operation team and third-party provider for depth analysis and troubleshooting of reported issue.  Provide updates and detailed analysis of issues raised and able to explain it thoroughly to customers  Multitasks in order to handle calls, tickets, emails and requests in a real-time environment Dec. 2015 - May 2016 CUSTOMER SERVICE ASSOCIATE Convergys – Bacolod/ San Antonio Park Square, Lacson Street, Mandalagan, Bacolod  Prepares for customer inquiries by studying products, services, and customer service processes.  Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.  Records customer inquiries by documenting inquiry and response in customers' accounts. Sept. 2012 – May 2013 TECHNICAL SUPPORT REPRESENTATIVE Teletech – Bacolod/ Araneta Street, Brgy. Singcang, Araneta Street, Bacolod City  Supports the operation of Residential Broadband Internet Services.  Responsible in troubleshooting their broadband connections.  Coordinates with Field Technicians if dispatch is needed to fix customers connection.  Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. Follow up and make scheduled call backs to customers where necessary KNOWLEDGE AND SKILLS           Understand professional, ethical, legal, security, and social issues and responsibilities relevant to professional engineering practice. Computer and Technical Literate, Microsoft Office (Word, Power Point, Excel) Familiar with different Computer Operating Systems like Windows XP, Windows 7, 8, and 10 DipTrace and Multisim(Schematic and PCB Design Software) Product Knowledge, Customer Focus and Managing Processes Multi-tasking Dedicated and hardworking individual Exceptionally versatile and adoptive Exposed and interacted with a wide variety of personality Ability to advance to higher job levels with active efforts toward self –development and advancement EDUCATIONAL BACKGROUND Tertiary Education School: Degree: Address: School Year: Technological University of the Philippines Visayas Bachelor of Science in Electronics and Communications Engineering Capitan Sabi St., City of Talisay, Negros Occidental 2009 – 2015 Secondary Education School: Address: School Year: Dr. Vicente F. Gustilo Memorial National High School Cabahug Street, Cadiz City, Negros Occidental 2005 - 2009 Elementary Education School: Address: School Year: Philippine Normal University Center for Teaching and Learning Cabahug Street, Cadiz City, Negros Occidental 1999 – 2005 ACHIEVEMENTS, EXTRA-AND-CO-CURRICULAR ENGAGEMENTS Electronics Engineering Board Examination Passer October 2015 Electronics Technician Board Examination Passer October 2015 SIFI SCHOLAR DOST SCHOLAR INSTITUTE OF ELECTRONICS ENGINEERS OF THE PHILIPPINES (IECEP) Member SEMINARS and TRAININGS              Computer Systems Servicing NC II (under TESDA – Training for Work Scholarship Program) Measurement System Analysis in Calibration and Metrology Fiber Optics Technology and its Future The Cabling Demands of Digital Buildings Converged Access with Wireless Infrastructure FTTH CATV Intelligent Fire Detection and Alarm Systems Building Management System for LEED Certified Structure Ensuring Data Center Performance: Network Visibility and Application Performance Management RA 10844: Information and Communications Technology for Every Filipino Digital Terrestrial Television Broadcasting Migration: Comprehensive Nationwide Implementation Commit to Comply: Data Privacy Act of 2012 Heterogeneous Network: Key to Intelligent City Network Connectivity REFERENCES Engr. Joan Castociano Engr. May Ricciel R. Benitez Officer-In-Charge College Instructor TUP Visayas@Sagay City Tup Visayas - - Ms. Aiza Castillo Globe Team Leader Globe Telecom, Makati - Engr. Jessica Isais Access Engineer Huawei, Primus Agency -