I AM AWESOME AND I WILL ABSOLUTELY ROCK THIS POSITION.
NEPTALI DELA CRUZ
Virtual Assistant
--Blk 30 Lot 8, Zone 1 Buklod Bahayan Subdivision,
Brgy Tartaria Silang, Cavite, Philippines 4118
ABOUT ME
With over 12 years of experience in the BPO
industry,
I’ve
developed
a
strong
background in customer service and
technical support. Recently, I served as a
Virtual Assistant, specializing in appointment
setting, dispatch coordination, logistics
management,
and
end-to-end
sales
support. I take pride in creating efficient
workflows, staying organized, and ensuring
smooth day-to-day operations for the
businesses I support. Known for being
dependable, detail-oriented, and easy to
work with, I aim to provide consistent, highquality support. My focus is always on
helping clients save time, stay on track, and
achieve their goals.
WORK EXPERIENCE
VYRAL VA / EXCELLENT AUTO GLASS
SALES REPRESENTATIVE
Executed cold calling to engage potential clients and generate leads.
Facilitated insurance calls with clients, to ensure better understanding of
their coverage and to process claims.
Achieved sales closures by effectively negotiating terms and overcoming
client objections.
BLUE CHIP MAINTENANCE
LOGISTICS MANAGER/DISPATCHER/BOOKKEEPER
Orchestrated appointment setting processes, ensuring seamless
scheduling for client meetings.
Conducted follow-ups to confirm appointments and enhance client
satisfaction.
Performed bookkeeping duties, implementing systems for accurate
financial tracking.
Reduced overdue accounts through diligent monitoring and timely
communication.
EDUCATION
WIX.COM
DIPACULAO NATIONAL HIGH SCHOOL
WEBSITE HOST
Graduate
1997 - 2001
SKILLS
Customer Service
Appointment setting
Logistics Management
Dispatching
Technical Support
Website Editing
Domain Management
Search Engine Optimization
Email Marketing
Automation
Hospitality
Manufacturing
Manual labors
REFERENCE
GIZELLE ANNE B TRANGIA
Supervisor
wix.com / Blue Chip Maintenance
-
RONALD O VILLAROMAN
Supervisor
Convergys / AT&T
-
Delivered exceptional customer service, addressing inquiries and resolving
technical issues promptly.
Handled billing inquiries and disputes
Help users edit website to maintain up-to-date and relevant information.
Oversaw domain management, facilitating new registrations and renewals.
Implemented Search Engine Optimization (SEO) strategies to improve site
visibility.
Automated routine tasks to enhance efficiency and reduce manual effort.
Developed and executed email marketing campaigns, to drive customer
and client engagement.
VARIOUS CALL CENTERS
CUSTOMER SERVICE REPRESENTATIVE | TECHNICAL SUPPORT
AT&T - Handled basic inquiries, managed billing disputes and performed
troubleshooting for defective phones prior to sending an exchange by mail
through AT&T Warranty Service Center
VERIZON PREPAID - Performed basic troubleshooting, issued refunds after
verifying eligibility
APPLE iOS/macOS - Assisted customers with Activation Lock, issued refunds
via iTunes after verifying eligibility, helped Apple users with updating their
operationg systems and made sure they are updated with new features
INBOX LOAN - Executed bank verification processes to confirm client
financial credibility. Performed employment verification to validate clients'
job history and stability. Conducted thorough credit checks to assess
clients' financial histories.
NON BPO (MANUAL LABOR)
PALM GARDEN RESORT - Staff/Crew - responsible for preparing and cleaning
the cottages and private rooms before and after use
BMEG - Factory Worker - manufacturing fish feeds
VARIOUS FARMS - Laborer - planting and harvesting rice, the old classic
manual way
