Neo Tryphosa Mowa

Neo Tryphosa Mowa 5914 Ubunye Dr West Phase 2 Braamfischerville Dobsonville-/- | - Objective Detail-oriented and highly organized professional with extensive customer service experience and a solid background in order processing and distribution. I bring strong communication, problemsolving, and organizational skills. I am eager to contribute to service excellence and customer satisfaction as a Customer Service Consultant. Experience United Pharmaceutical Distributors (Clicks Group) January 2025 - Present Call Center Consultant Process customer orders using SAP and UPD Online. Analyze data and reports from UPD Online (orders, invoices, cancellations). Manage customer requests via Cisco Finesse and Outlook. Handle calls to meet deadlines and support customer relationships. Resolve queries, returns, and reinstatements efficiently. Submit and track product return claims. Follow up on orders, claims, and backorders. Maintain compliance with departmental procedures and SOPs. TalentPop July 2024 - Present eCommerce Support Agent /Customer Service Agent (Freelancer) Respond to product, order, return, and refund inquiries with accurate info. Assist customers in selecting suitable products. Resolve issues like payment problems or shipping delays. Support order changes, cancellations, and tracking. Collect feedback and escalate concerns when needed. Share info on promotions and loyalty programs. Uphold a positive brand image through professional communication. Follow up post-purchase to ensure satisfaction and build loyalty. OmniContact (Navex Global) Jan 2024 - Jun 2024 Data Entry Clerk and Voice Customer Service Agent Expertly manage and resolve customer support requests across phone, email, and customer portals, ensuring compliance with service level agreements. Efficiently capture and process claims using the Netclaim system. Diagnose, prioritize, and troubleshoot customer issues to achieve swift resolution. Afrizan (Omni Channel) May 2023 - Jan 2024 Live Chat Agent (Multichoice - Dstv) Handle multiple live chats efficiently with prompt, clear communication. Collect and verify customer credentials accurately. Deliver top-tier customer service and technical support. Monitor and manage call queues and mailboxes for timely resolution. Support team members with queries or escalate to engineers when needed. Webhelp SA (Amazon) May 2021 - April 2023 Customer Service Advisor Handled customer inquiries, returns, and refunds Managed subscriptions and cancellations Maintained records and processed accounts on Amazon platform Resolved issues to boost loyalty and improve user experience Merchants SA Jan 2020 - Feb 2021 Customer Service Agent (Cell C) Efficiently handled high-volume inbound calls and resolved service issues. Opened and maintained customer accounts with accurate, detailed documentation. Identified root causes of complaints and ensured proper resolution. Followed communication procedures and maintained thorough interaction records. TFG Logistics (@home living Space) Sep 2016 - Oct 2019 Outbound Clerk Coordinated with logistics teams, customer service, and suppliers to manage and track shipments. Optimized communication for seamless order processing and timely deliveries. Ensured efficient logistics operations through strategic collaboration and management. Workforce (Shoprite DC) October 2010 - Aug 2011 Inventory Clerk Managed inventory control and warehouse operations for smooth workflow. Performed daily RF cycle counts and resolved inventory discrepancies. Improved receiving processes and ensured data integrity through accurate reporting and corrections. Education Alison 2024 Diploma in Human Resources (HR) Lutheran Community Outreach Foundation 2009 Personal Financial Management Certificate of Completion Lutheran Community Outreach Foundation 2009 Computer Course - Microsoft Excel 2007 Certificate of Completion South West Gauteng College 2013 Business Management N4 South West Gauteng College 2014 Business Management N5 Forte High School Matric 12 Skills °CRM (Customer Relationship Management) °Warehouse Management System (WMS) °SAP °Freshchat °Microsoft Office °e-Commerce °Emails and Chats °Gorgias °Shopify °Trello °Helpscout °Hubspot °Google Applications °Slack °CiscoFinesse °Calendly° °Avaya °Aircall Reference Hyacinth Mothibe - United Pharmaceutical Distributors (Clicks Group) Distribution Contact Centre Supervisor-/- Gerald Estrada - TalentPop Team Leader-- Nhlonipho Molefe - OmniContact Team Leader- Pherlin Maber - Afrizan (Omni Channel) Call Center Manager- Morongwa Setlatjile - Webhelp SA Team Leader- 2008 - Mthokozisi Ngobese - Merchant SA Team Leader- Ntokozo Mvelase - TFG Logistics Operations Manager- Morlen Thwalo - Shoprite DC System Administrator-