Neo Tryphosa Mowa

Hi, I'm Neo — a South Africa–based Customer Service Specialist with hands-on experience supporting eCommerce brands through live chat, email, social media, and help desk platforms.

I’ve worked with companies like TalentPop, Multichoice DSTV, and Omnicontact, helping customers with everything from technical issues and account support to order tracking and returns. I’m well-versed in tools like Shopify, Gorgias, HubSpot, Helpscout, Slack, Microsoft Outlook, and Google Workspace, and I adapt quickly to new systems.

I specialize in:

• eCommerce customer support
• Social media and Trustpilot review monitoring
• Airline booking & remote support coordination
• Calm, empathetic handling of frustrated or confused customers

✅ 100% Remote Ready

✅ Strong communicator with a business background ✅ Committed to clear, thoughtful service that builds loyalty

Let’s work together — I’m ready to elevate your customer experience.