Nenia Licardo

NENIA VIRTUAL ASSISTANT ABOUT ME High-performing Virtual Assistant with over three years of remote experience. My background spans sales support, insurance account, data tracking, and document management. Skilled in appointment setting, cold calling, lead generation, data entry, CRM management, email and calendar coordination, and client follow-ups. I combine efficiency, organization, and proactive communication to enhance client experience, streamline operations, and deliver consistent, high-quality results. My goal is not just to assist but to become a reliable partner in growing your business. WORK EXPERIENCE: The Lead Bug Lead Generation | Appointment Setter | Cold Calling For nearly a year at The Lead Bug, I worked as a Virtual Assistant specializing in cold calling, lead generation, and appointment setting with US clients. My day-to-day involved reaching out to prospects, qualifying leads, and making sure follow-ups were consistent enough to actually move people through the pipeline. I leaned on CRM tools and spreadsheets to stay organized and keep track of every interaction, which helped me manage a busy workload without letting anything fall through the cracks. Over time, I got better at reading conversations, handling objections, and staying persistent, skills that made a real difference in hitting targets and building a reliable sales process from the ground up. Omnyra Lead Generation | Appointment Setter - HVAC (Home Services) In this role, I conducted high-volume outbound cold calls to HVAC business owners and contractors, initiating conversations, building rapport, and identifying interest in lead generation services. Handled objections confidently to keep prospects engaged, qualified leads, and successfully booked appointments with account managers. Clearly explained services, positioned value effectively, and maintained strong call control to guide conversations toward scheduling, while coordinating and confirming appointments. SBOVACOM Virtual Assistant | Cold Calling | Appointment Setter (Insurance Account) For nearly two years, I worked as a Cold Caller in the insurance industry, handling appointment setting, email management, scheduling, and lead follow-ups. My expertise includes using Google Workspace, Microsoft Excel, and CRM and HubSpot systems to track customer interactions and insurance policy details. The role sharpened my communication skills, critical thinking, and ability to handle objections, all while staying organized and proactive under pressure. EDUCATIONAL BACKROUND MASTER IN MANAGEMENT Palompon Institute of Technology SKILLS ADMINISTRATIVE TASK MANAGEMENT MANAGING EMAILS & CALENDAR DATA ENTRY APPOINTMENT SETTING COLD CALLING AND LEAD GENERATION CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INSURANCE ACCOUNT MANAGEMENT HANDLING INBOUND AND OUTBOUND COMMUNICATIONS TIME MANAGEMENT AND PRIORITIZATION PROBLEM-SOLVING ABILITIES COMMUNICATION SKILLS (WRITTEN AND VERBAL) ORGANIZING AND MAINTAINING DOCUMENTS SOFTWARE/ TOOLS HUBSPOT SALESFORCE GHL CRM GOOGLE SHEETS (FOR TRACKING LEADS) POWER DIALERS CALL TRACKING SOFTWARE RING CENTRAL 8X8 DIALER GOOGLE WORKSPACE (GMAIL, GOOGLE CALENDAR, GOOGLE DRIVE) MICROSOFT EXCEL CANVA ZOOM MAILCHIMP TRELLO ASANA NOTION SLACK