Nenia Licardo

I am a high-performing Virtual Assistant with over three years of experience in remote customer service, cold calling, and appointment setting across industries including insurance, HVAC, and home services. My professional background includes roles at SBOVACOM, The Lead Bug, and Omnyra, where I handled outbound calling, lead qualification, objection handling, pipeline management, follow-ups, and scheduling — consistently booking appointments and moving prospects through the sales cycle. Beyond sales support, I also provide administrative assistance such as data entry, email and calendar management, and document handling, with proficiency in tools like HubSpot, Salesforce, GHL, RingCentral, 8x8 Dialer, Power Dialers, Google Workspace, Trello, Asana, Notion, Slack, Canva, Zoom, and Mailchimp. Backed by a Master's degree in Management, I bring strategic thinking to every engagement, not just task execution with the goal of being a reliable long-term partner in growing your business.