MILETIC
NEMANJA
ONBOARDING SPECIALIST
ABOUT
PROFESSIONAL
SKILLS
I am an experienced Incident management specialist and onboarding specialist
seeking a full-time position in the field of customer relationship and
communications, where I can apply my knowledge and skills for continuous
improvement.
WORK EXPERIENCE
Excellent customer service skills
Building database using MySQL
Web content development
Issue tracking and managing tickets
using Jira
Photo editing using Photoshop
Excellent computer skills
Web development- HTML/CSS, Java
Script
ONBOARDING SPECIALIST
PERSONAL SKILLS
SENIOR ATM INCIDENT MANAGEMENT SPECIALIST
NCR | November 2021 - Present
Planning and implementation of enhancements and upgrades as well
as special maintenance tasks Remote implementation
Perform technical training for users and administrators as well as
colleagues
Planning and coordinating appointments with customers and partners
Testing of processes/workflows to ensure high quality before project
handover to the customer
Assistance in obtaining and tracking professional services feedback
sheets
NCR | April 2021 - November 2021
Creative spirit
Reliable and professional
Strong interpersonal and active
listening skills
Detail oriented
Time management
Team player
Fast learner
Motivated
TRAININGS
The Ultimate MySQL Bootcamp
HTML/CSS/JS Bootcamp
Linux Course
Review customer evaluations in regards to service representatives’
work and look for areas that need improvement
Generate reports for upper management when requested
Ensure that junior representatives who answer phones and handle
customers are well-trained
Assist junior representatives in handling high level requests
JUNIOR ATM INCIDENT MANAGEMENT SPECIALIST
NCR | April 2020 - April 2021
Comprehensive database ATM management and software support for
banks
Incident identification, categorization, prioritization and initial
diagnosis. Escalation to upper management when necessary
Communication with both customers and engineers on field to make
sure problems are resolved and customer satisfaction is assured
STORE MANAGER
Jewelry Shop “Celesta” | March 2011 - April 2020
CONTACT
P: -
E:-in:
https://www.linkedin.com/in/nemanjamiletic-83a46aa6/
Design and maintenance of brand website and eShop
Manage brand image and customer relationship
EDUCATION
JAVA PROGRAMMER
IT Academy | June 2019
MULTIMEDIA ENGINEER
Electro technical school “Rade Koncar” | June 2010
