My name is Nemanja and I am an experienced customer service representative who offers timely, friendly, and proactive service. My experience in customer service has taught me how to meet and exceed customers' expectations. I have interacted with customers via calls or by emails, live chats. Creating and maintaining a positive and professional relationships is an essential part of my day. I have strong listening and speaking skills and I have experience in analyzing situations, investigating problems when addressing customer issues. I believe that acquiring and maintaining customer loyalty is of the utmost importance in every company. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers