ILOH CHINELO
Portfolio- Customer Support
Customer Support Representative-
OBJECTIVE
Highly skilled Customer Support Representative with a proven track record in enhancing
sales and delivering exceptional customer service. Seeking to leverage extensive
experience in predicting and addressing customer needs to excel in a customer support
role.
WORK EXPERIENCE
Customer Support (Remote)
US Health and Wellness Weight Loss Practice (USHWN) - Las Vegas (August 2023 to
April 2024)
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Utilized GoHighLevel CRM for data management and customer interaction.
Oversaw orders on Shopify, ensuring accuracy and efficiency.
Handled billing and monitored intakeQ for partially or wrongly filled forms.
Provided education and assistance to customers, addressing inquiries and
complaints professionally.
Part-time Administrative Assistant (Remote)
RJ Virtual Solutions - New York (September 2023 to December 2023)
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Managed CRM tools for lead management and communication.
Facilitated appointment scheduling and correspondence with contractors.
Handled data entry into Builder’s trend
Called the Building department for various inspections on the building sites.
Ordered and shipped supplies from stores to various sites.
Part-time Customer Support Representative (Remote)
My Derma Dream - Florida (January 2023 to April 2023)
● Managed orders and customer interactions on Shopify and Zoho CRM.
● Assisted with social media management and marketing initiatives.
● Provided personalized support to customers, promoting skincare products
effectively.
Customer Support Representative (Remote)
Wellnite Medical Group - California (June 2022 to July 2023)
● Handled inbound and outbound communications, addressing client needs with
empathy.
● Conducted sales of subscription plans and scheduled appointments for therapy
sessions.
● Checked benefits, eligibility, and if prior authorization is required for various
procedure and Diagnosis codes.
● Managed data entry and medication delivery processes, ensuring client
satisfaction.
● Shipping medications to the client's local pharmacy and charging on Stripe.
Customer Support Representative
Diamond Bank PLC - Plateau, Nigeria (August 2017 to March 2019)
● Provided comprehensive banking services, resolving issues and promoting
customer satisfaction.
● Recognized for exceptional customer service and proactive problem-solving.
EDUCATION AND CERTIFICATION
● Virtual Assistant Program, ALX Africa (2022)
● Diploma in Public Administration and Management, Peaceland College of
Education, Enugu Nigeria (September 2019 to August 2021)
● Bachelor of Chemical Engineering, Nnamdi Azikiwe University, Awka Nigeria
(October 2010 to August 2015)
● GCE 'O' Level, Command Day Secondary School, Jos Nigeria (September 2003 to
August 2009)
REFERENCES
● Tricia Igbokwe (Manager Wellnite Medical Group) -
● Raquel Raposo (CEO RJ Virtual Solutions) --
