Nelo Iloh

Nelo’s Work PortfolioMedical/Healthcare Assistant. https://www.upwork.com/freelancers/chineloiloh MANAGING THE EHR SYSTEM FOR A GASTRO-CLINIC AVAILITY PORTAL FOR MENTAL HEALTH PRACTICE CHECKING ELIGIBILITY & BENEFITS ON MEDICAID PORTAL EVICORE PORTAL CALLING CLIENTS AND VARIOUS INSURANCES ON RINGCENTRAL UNITED HEALTHCARE PORTAL CIGNA PORTAL COHERE PORTAL MANAGING GO HIGH LEVEL CRM FOR WEIGHT LOSS PRACTICE SHIPPING MEDICATION VIA SHIPSTATION MANAGING INTAKEQ FOR WEIGHT LOSS PRACTICE COLLABORATING ON SLACK WITH TEAMMATES TECHNICAL SKILL SET 1. Insurance verification, eligibility and benefit for various insurance types and plans using Pverify, Availity, various insurance portals, and calls to insurance plans. 2. Managing referrals, coordinating with providers effectively and, appointment scheduling on provider’s calendar. 3. Handling high volume of inbound and outbound calls with finesse on Ringcentral, Openphone, Aircall, and Kixie. 4. Efficiently managing customer inquiries via emails and texts and promptly responding to tickets on Zendesk, Intercom, and Freshdesk. 5. Expertly navigating various EHR systems such as AdvancedMD, Simple practice, AthenaOne and Intake. 6. Checking if prior authorization is required for various procedure and diagnosis codes. 7. Accurate data entry into various CRM tools- Go High Level, Zoho, Salesforce, Trello, Pipeline, and Airtable and managing lead platforms like Zocdoc and Psychology Today. 8. Shipping medication to customer’s local pharmacy. 9. Ordering and Checking lab/radiology results and processing payments efficiently on Stripe. 10. Submission of medical claims, medical billing and updating account receivables and patient billing ledgers. ACTIVE LISTENING TEAMPLAYE R TIME MANAGEMENT SOFT SKILLS ADAPTABILITY ATTENTION TO DETAIL EMPATHY CERTIFICATIONS MORE CERTIFICATIONS 1. Diploma in Public administration and management. 2. LinkedIn certification on Customer Service: Problem Solving and Troubleshooting. 3. Technical Support Fundamentals (Google) 4. Customer Service: Serving Customers Through Chat & Text (LinkedIn). 5. Hubspot Certification on Email and Digital marketing 6. Technical Support Fundamentals (Google). TYPING SPEED SPEED TEST NELO’S LAPTOP SPECIFICATION SOME REVIEWS I LOOK FORWARD TO WORKING WITH YOU ● https://www.upwork.com/freelancers/chineloiloh ● www.linkedin.com/in/chinelo-iloh THANK YOU VERY MUCH FOR WATCHING