Nelly Lu

Nelly Lu Crypto Positive- Express Operation - Customer Service Phone- WWW linkedin.com/in/nellylu1993 E-mail-To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Work History 2022-06 - Current P2P Customer Service Excutive Global Blockchain Handle P2P complaints, any special cases, or ad hoc tasks Conducted training sessions for P2P Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates. Assisted in Scam investigations in P2P cases by providing accurate solutions based on the valid proofs from users Provided on-the-job training to newly hired workers and team members. 2020-04 - 2022-03 Operations Manager J&T Express Vietnam Working as an operations manager, pushing operational improvements, maximizing value, and working in line with budgetary requirements Establishing department goals and implementing strategies to meet these objectives Analyzed and responded to departments and business reporting to drive company cost objectives Continually coached and developed teams to success by providing feedback focusing on behaviors and results that drove learning and performance. 2020-02 - 2020-04 Deputy Manager of Information Technology J&T Express Vietnam Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment. Spearheaded critical projects from inception to completion, consistently meeting deadlines and exceeding expectations. Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources. Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance. 2018-02 - 2018-02 Quality Control Executive J&T Express Vietnam Work directly with Drop point's Admin to define and solve package problems Resolve complaints from B2B, B2C customers Maintain time lead for delivery time to provide better customer service Team lead of Incoming QC team 2016-01 - 2016-07 Sourcer vsource.io Assisting the company's clients in searching for any candidate profiles matching with jobs' requirements from online data sources and support them in building their internal data banks Understanding client requirements and sourcing the suitable candidates for different positions Searching & Short-listing the candidates as per client's requirements via jobboards, social networking sites (linkedin.com) Screening and short-listing CV's base on the remit provided Identifying suitable candidates quickly for client submission Submitting complete profile to Team Leader within given time Getting new updating or tips from seniors or higher position regarding tough requirements Doing some project tasks such as: doing career market research, building customer database, etc Other duties assigned by Team Leader and Sourcing Manager. 2014-06 - 2015-09 Communicator Milodi Mobile Performance Marketing Communicate with clients Receive Complaints Transfer information to IT team Looking for new clients and new developers Negotiate with clients about payment Affiliate Manager Education 2015-11 Bachelor of Marketing Hoa Sen University