Nelly Lu

💼 About Me

Hi there! I'm Nelly Lu – a seasoned operations and customer service professional with 7+ years of experience across the fast-paced industries of express delivery and blockchain/crypto. I bring a unique blend of people management, process optimization, and hands-on support, all backed by a proven track record of delivering measurable impact.

Currently, I work as a P2P Customer Service Executive at Global Blockchain, where I specialize in handling complaints, resolving disputes, investigating scam cases, and training new team members. I’m trusted with complex and sensitive issues, often acting as a bridge between customers and internal teams to ensure high service standards.

Previously, I served as an Operations Manager at J&T Express Vietnam, where I led teams, improved workflows, and aligned operations with budget goals. My role also involved analyzing reports, coaching team members, and developing actionable strategies to boost performance. Before that, I worked as the Deputy Manager of Information Technology, overseeing key projects and driving cross-department collaboration.

My career journey also includes experience as a Quality Control Executive, Sourcer, and Affiliate Manager, giving me a broad perspective across recruitment, communication, and digital business.

✨ What sets me apart:

• Strong interpersonal and leadership skills
• Sharp problem-solving mindset
• Highly organized, with the ability to juggle multiple priorities
• Passion for customer success and seamless operations
• Bilingual: Fluent in English and Vietnamese

I thrive in environments that value agility, clear communication, and teamwork. Whether you need someone to train a support team, streamline your backend operations, handle sensitive customer interactions, or bridge tech and business functions—I’m here to help.

Let’s connect and explore how I can contribute to your project or team!