#065 Claro M. Recto St.,
Poblacion 8
Talisay, Batangas
-, --Skype: nellie_anne_estrella
Manila Address:
#26 Legarda St., BF Resort Village, Las Piñas City
Nellie Anne Umali-Estrella
Objective
To be able to use my course in line with the company’s business.
Experience
May 21, 2007 to March 21, 2008, SPi Technologies, Inc., Carmelray Industial Park II, Brgy. Tulo, Calamba City, Laguna, Philippines, 4027
Image Technician, Image Processing Department
Responsibilities:
Scanning of contents and images from books and journals akin to the required specifications from the clients.
Processing of scanned contents and converting scanned images and contents into a searchable pdf file.
Retouching of scanned images that are to be replaced to the monochrome images once scanned contents were already converted into a pdf file.
Retouching of covers of books or journals.
Following instructions from the team leader or project supervisor with regards to the project matter.
March 24, 2008 to February 10, 2009, OMED Corporation, 1st Floor Administrative Building, Carmelray Industrial Park II, Brgy. Tulo, Calamba City, Laguna, Philippines, 4027
Test Engineer, Software Quality Assurance Department
Responsibilities:
Initial testing of Windows and Web applications in different platforms using clients' raw data.
Listing of bugs into one report which can be accessed by the development team for corrections.
Creates, revise and updates reports which help Managers and Project Leaders to decide whether applications are ready for deployment to clients’ PC.
September 27, 2010 to April 28, 2013, Teletech Customer Management Inc., Levels 1-3 Robinsons Place Lipa City, Batangas
Inbound Customer Service Representative, Residential Billing and Sales for an Australian Telecommunication Company
Responsibilities:
Receives calls from customers in relation to billing and sales enquiries.
Letting the customer know what is the best service that suites their needs, thus provide accurate information in the latest product and services that customers may take advantage with.
Provides accurate resolution to the problem, making sure that every decision that will be made is beneficial for both the company and customer.
Creates reports about the history of the call so if in case the customer will call back again, proper notes are left into the account and the receiving consultant will not have a hard time investigating.
Ensures customer satisfaction in every call to provide world-class customer experience.
December 17, 2013 to July 2, 2014, NoMoreRack, New York
Inbound Customer Service Representative (Email Support – Home Based)
Responsibilities:
Answer emails regarding orders and package tracking enquiries.
Handle complaints regarding the package deliveries, charges of the item and the customer experience from different channels such as chat and calls
Provide adjustment for shipping costs of the returned items
Issue the Merchandise Return Authorization form for items that are damaged and sent with the wrong color and size
Direct escalation of the issue to the vendor
Education-
Lyceum Institute of Technology, Calamba, Laguna
Bachelor of Science in Computer Science.
Member, Junior Philippine Computer Society (JPCS)
-
San Guillermo Academy
-
Venancio Trinidad Sr. Memorial School
Skills
Proficient in MS Office Applications such as Word, Excel, PowerPoint and the like
Has a good English command
Has image editing skills using a Desktop Publishing Software such as Adobe Photoshop
Knows how to use Zendesk
Knows how to handle customer complaints and inquiries properly
Ability to type fast and has a speed of 41wpm
Willing to undergo trainings and seminars
Team player, does multitasking in line with the responsibilities of the job.
On-The-job Training
Human Resource Management Department of Daniel Mercado Medical Center, Tanauan City, Batangas
Seminars Attended
GNU Linux and the Open Source Movement: Catch the Wave Seminar
September 1, 2004
JPL Library
Calamba City, Laguna
5S Orientation Seminar
January 17, 2007
Lyceum Institute of Technology
Calamba City, Laguna
Achievers and Student Leaders’ Seminar - Workshop
January 17, 2007
Audio Visual Room
Lyceum Institute of Technology
Calamba City, Laguna
Networking
February 14, 2007
Audio Visual Room
Lyceum Institute of Technology
Calamba City, Laguna
Personal Character
Date of Birth
Place of Birth
Civil Status
Religion
Citizenship
Father’s Name
Occupation
Mother’s Name
Occupation
Height
Weight
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:
:
:
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:
:
:
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April 2, 1983
Rizal Provincial Hospital, Pasig City
Married
Roman Catholic
Filipino
Mr. Nemesio M. Umali
Deceased
Mrs. Yolanda C. Umali
Deceased
4’10"
96 lbs
Character References
Engr. Neil P. Balba-
MIS Administrator
Lyceum of the Philippines University
Calamba City, Laguna
Mr. Ronel Ubaldo-
Operations Manager, Telstra Residential Billing Department
Teletech Customer Management, Inc.
Lipa City, Batangas
Mrs. Eden Corpuz-/-
Team Leader, Telstra Residential Billing Departmen Teletech Customer Management, Inc.
Lipa City, Batangas
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
_______________________________________
Ms. Nellie Anne Umali-Estrella
