Nekki Floria

Nekki C. Floria D4 Crispina Avenue Las Piñas Village, Pamplona Tres, Las Piñas City. Mobile:- Email Address:- EDUCATIONAL BACKGROUND: High School University of Perpetual Help DALTA 2007 - 2010 Perpetual Help DALTA , BS Radiologic Technology 2010 - 2012 SKILLS Possess strong organizational and interpersonal skills Effective communicator Fast learner, can adapt well to changes and pressures in the workplace Has the ability to effectively plan, coordinate and meet deadlines of multiple processes and special projects Well familiar with Microsoft. Works well independently and as a team member WORK EXPERIENCE TaskUs : October 22,2018 Workforce Planner Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives. Monitors site to ensure optimal staffing levels. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Sykes : July 22,2016 – October 2018 Real time Analyst Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives. Monitors site to ensure optimal staffing levels. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Transcom : October 2012 – July 2016 Customer Service Representative – October 2012- May 2014 Ensuring customer satisfaction with products and services. Transacts; customer inquiries, processing a change of service such as a sale, payments, scheduling appointments and/or returning an item. Analyze, troubleshoot and resolve technical issues for voice, internet and data installation. Real Time Analyst/ Reports Analyst, May 2014 – July 2016 First point of contact; reports outages to the client and other issues that impact operations. Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives. Monitors site to ensure optimal staffing levels. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Backup planner/scheduler; schedules offline activities such as Coaching, Team Meeting, Training, etc. Allocating Vacation Leaves and other planned leave of absences (BTO/VTO). Discuss Post Mortem call with the leaders. CHARACTER REFERENCES Available upon request I hereby certify that the information given is true and correct to the best of my knowledge and belief.