Neilson Faria
Head of Siebel CRM Development, Architecture & Advanced Support
Professional Summary
Extremely specialized in Oracle Siebel CRM for 19+ years - covering consulting, large-scale implementation, and
support - I bring 25+ years of IT experience to the table. I am a Portugal-based Executive Leader with 8 years of
leadership managing high-performance teams in Digital Transformation across Oil & Gas, Banking, and Retail in Latin
America, with a proven track record in leading technical teams and delivering complex projects.
My core focus is on System Robustness and Architectural Modernization, leading critical Siebel upgrades that
significantly improved stability and scalability. Key achievements include optimizing Customer Experience (CX) and
operational efficiency by implementing self-service solutions (Chatbots), demonstrating deep expertise in complex Siebel
CRM ecosystems.
Technical Stack & Core Management
Technical Mastery: Siebel CRM Architecture, Upgrades, & Integration; Customization (CSW) & Migration; Oracle
Database & Advanced SQL/PL-SQL
Innovation & Delivery: Apache Kafka, Siebel Open UI, Java, Javascript, Blip chatbot, Remote Project Delivery.
Leadership & Strategy: Team Leadership, Strategic Partnerships & Technical Recruitment, Requirements Analysis &
Solution Architecture, Business Process Redesign, Incident Management & Performance Optimization, Financial Analysis,
Tax Research.
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Professional Experience
Troubleshooter IT - Lead in Arch. and Adv. Support | IT Solutions Leader - Aug 2017 - Present | Brazil · Remote
I currently head multidisciplinary teams (Development, UX, Architecture) for major clients in Oil & Gas, Banking, and
Retail, ensuring end-to-end delivery across dozens of projects in Brazil. My leadership expertise includes technical
recruitment, financial analysis, and driving strategic partnerships for market positioning.
I specialize in the management of large-scale Siebel CRM environments and complex system integrations, leveraging
technologies such as Oracle Database, SQL, Apache Kafka, and PL/SQL. My focus is delivering high-impact solutions
that combine technical mastery with strategic business objectives.
Case Studies: https://tshooterit.com/casos-de-sucesso/
Oracle - Principal Technical Account Manager - Mar 2011 - Aug 2017 | Brazil · On-site
As a Principal Technical Account Manager at Oracle, I led critical Database migrations for Siebel, achieving zero
downtime handling 10M+ daily transactions. I implemented anti-fraud solutions, generating R$ 35M+ annual savings.
Focusing on robustness, I reduced incidents by 80% and raised availability to SaaS standards. I also led teams
implementing advanced caching for Siebel Product Configurator, improving application response times by 70%.
Ciao Technology - Senior Consultant & Project Manager - Nov 2008 - Mar 2011 | Brazil · On-site
I led digital transformation, including Siebel 8.0 migration and business process redesign for Oil & Gas/Retail. I
managed multidisciplinary teams and negotiated with stakeholders, implementing advanced customizations in Siebel
(Order Management, Service Request). I successfully drove change management during M&A, ensuring system stability,
and coordinated training for 200+ agents, achieving 95% user satisfaction.
Accenture Brazil - Siebel CRM Developer - Feb 2007 - Nov 2008 | Brazil · On-site
I developed complex customizations and implemented critical enterprise integrations for process optimization (Sales,
Marketing, BI). A key achievement was architecting batch and real-time integrations for high availability. I established
structured incident resolution processes and led technical mentorship for Siebel performance optimization.
Fundação Oswaldo Cruz (Fiocruz) - Systems Analyst - Jun 2006 - Feb 2007 | Brazil · On-site
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Essential for establishing my foundational knowledge in Siebel and developing a deep understanding of the pharmaceutical
sector's needs and particularities.
Offer Call - IT Specialist - May 2002 - Jun 2006 | Brazil · On-site
I worked as an IT Technician, leading technical support initiatives in microcomputing, network infrastructure
implementation, and management of commercial IT environments.
Infosystem, Informar Informática, SOS - Computer Science Instructor - Jan 2000 - Feb 2003 | Brazil · On-site
I developed and conducted training programs in operational computing.
Brazilian Air Force (FAB) - IT Intern - Jan 1999 - Jan 2000 | Brazil · On-site
I was responsible for technical support, critical systems maintenance, and IT infrastructure management in a military
hospital environment.
Education
Faculdade de Campo Grande - Bachelor’s in Information Systems (Jan 2003 - Dec 2007)
Escola Técnica Estadual de Santa Cruz - Technical Degree in Information Systems (Jan 1999 - Dec 2001)
Technical Papers
I authored dozens of technical papers covering critical Siebel topics, including Siebel AI/Kafka Integration, SSO with Azure
AD, and Cluster Coherence Cache: https://tshooterit.com/artigos/ .
Recent Certifications
Siebel CRM Certified Professional (1Z0-1153) - Nov/2025
Cloud Infrastructure 2025 Foundations Associate (1Z-) - Nov/2025
Data Platform 2025 Foundations Associate (1Z-) - Nov/2025
Guided Learning Project Management Foundations Associate - Rel 1 (1Z0-1126-1) - Nov/2025
Fusion AI Agent Studio Foundations Associate - Rel 1 (1Z0-1145-1) - Nov/2025
Siebel CRM Foundations Associate (1Z0-1152) - Sep/2025
Recent Courses (Last 3 year)
Oracle My Learn Siebel CRM, AI, OCI Continuous Updates -): Completed +15 specialized modules
including Oracle AI for Siebel, Modern Observability, Upgrade Factory, REST/JSON Enhancements, and Java 21
Update.
How to Prepare and Deliver Business Presentations - Linkedin 2023
Techniques for Managing Work Under Pressure - PMI 2022
Problem-Solving Techniques - PMI 2022
Employee Hiring: Techniques for Managers - Linkedin 2022
Key Details
Fluent in Portuguese (native) and technically proficient in English.
Billing options available from Brazil or Portugal, leveraging Dual Citizenship and inclusive fiscal status.
Extensive training in Oracle, Siebel, Cloud, DevOps, Agile, and Security.
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