Neilson Faria

Portugal-based Executive Leader (8 years) managing high-performance teams (Development, Architecture, UX) in Digital Transformation and Innovation projects across the Oil & Gas, Banking, and Retail sectors in Brazil and Latin America. I have over 25 years of IT experience, with the last 19+ years focused and specialized in Oracle Siebel CRM consulting, large-scale implementation, migration, and support. I possess a strong background in leading technical teams, delivering complex projects, and optimizing mission-critical systems.

Key focus on System Robustness and Architectural Modernization. I led Critical Upgrades and Structural Projects, driving significant improvements in the stability, scalability, and performance of CRM and payment platforms. Accomplishments include implementing self-service solutions (Chatbots via WhatsApp) for the Oil & Gas sector, optimizing CX and generating operational efficiency.

Consolidated expertise in complex ecosystems and technologies: Siebel CRM (large-scale management and Oracle Database/PL-SQL. Ensured the technical quality and longevity of enterprise systems through rigorous Architecture Reviews, Advanced Support, and the management of dedicated Development Squads.