Neil Victor Flores

NEIL VICTOR FLORES Customer Service Real Estate VA Contact--Zone 2 Cararayan, Naga City, Camarines sur About Me As a virtual assistant and customer service agent, I have 1 year of experience. Inquiries about invoicing, complaints from clients, and requests for service or payment extensions are all addressed by me. Create the best viable solutions, build trust, calm agitated callers, and locate resources for problem-solving. Engage daily with internal partners in the operations, new business, field services, accounting, and consumer affairs departments. I would be delighted to provide my experience to your project. Skills Experience in a high paced environment. Proficient/clear communication skills. Competent data entry skills. Proficient with computers and the ability to quickly learn new systems. Reliability, Adaptability and Punctuality. Education -) UNIVERSITY OF NUEVA CACERES Science, Technology, Engineering, and Mathematics University Of Nueva Caceres J. Hernandez Ave, Naga City Experiences (2020 - 2021) SMMPH Social Media manager monitored the company’s website for updates and increased community participation in content Identified opportunities on different social media sites Developed and managed relationships with different vendors Consistently engaged in two way dialogue with the community Measured success of activities and compile reports (2021 - 2022) RELAYTASK Customer Service/ Real Estate VA Manage time and organize own workload against performance expectations. Process and track orders, and assist clients with transactions and inquiries. Ensure all administrative compliance requirements, data entry and an efficient client engagement journey are met. answering phone calls about company's products and services resolving issues and technical support handling customer complaints