Neil Victor Flores

Neil is my name. I excel in answering questions from clients, resolving problems, and giving exceptional service. I've spent the last three years working in hectic contact center settings where I've polished my ability to remain composed in high-stress situations while retaining a polite and professional manner. I am skilled at accurately identifying consumer needs and offering prompt solutions. In my previous role, I consistently exceeded performance targets, achieving a 100% increase in customer satisfaction ratings. I attribute this success to my strong interpersonal skills, active listening abilities, and commitment to delivering outstanding customer experiences. I am comfortable working with various customer relationship management (CRM) software programs and have a proven track record of utilizing these systems to effectively manage customer interactions.

As a virtual assistant and customer service agent, I have 1 year of experience. Inquiries about invoicing, complaints from clients, and requests for service or payment extensions are all addressed by me. Create the best viable solutions, build trust, calm agitated callers, and locate resources for problem-solving. Engage daily with internal partners in the operations, new business, field services, accounting, and consumer affairs departments. I would be delighted to provide my experience to your project.